At the weekend I broke my ankle while playing bubble football on a stag do. Read full article
1 commentI’ve broken my ankle
Pace layers in experience design — Stabilise innovation by understanding people’s needs
Innovation falls flat when it doesn’t respond to a human need. Use human-centred approaches to understand people’s fundamental motivations and needs. These are the stabilising forces for innovation. Read full article
CommentWhy I talk about human-centred approaches
It is difficult to find a phrase that exactly describes my work and the way I approach it. I’ve started to talk about human-centred approaches. This post explains what I mean by that. Read full article
CommentHow to avoid common mistakes in user engagement — Website and Communications Blog
Have you ever participated in a user engagement session designed for you to share your views, but felt that you weren’t properly included, or that your views wouldn’t be acted on? Fed up with bad surveys and poorly planned focus groups?
Most of us want to engage with our users and stakeholders. We all want to make sure our users have a voice in projects that will affect them. But the approach you take can have a major effect on the success or failure of your engagement.
There are some basic truths about human behaviour that we know from psychology and other social sciences. But in many projects, these basic truths tend to be ignored.
Read this post on my team’s blog for tips on how to avoid the pitfalls of poorly planned user engagement, and how to make user research effective.
Why content is more important than code
...and what I don’t mean by that. Read full article
2 comments