Lessons on readability and bias — Reflections from the UCD Gathering conferenceWebsite and Communications Blog

Back in October, I had the opportunity to attend the UCD Gathering conference, a new virtual event for practitioners of user-centred design in all its forms. Over on my work blog, I have published the first of two posts reflecting on what I learned.

This first post covers two themes:

  • Being aware of bias, and other cognitive considerations
  • Improving readability of content

The post also mentions my own session at the conference, about our user research into the needs of staff and students working with course materials online. The Learn Foundations project has proved fortuitous in that it has helped schools move their teaching online and prepare for hybrid teaching in the wake of the coronavirus outbreak.

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Service design specialUX Glasgow

Service design illustrations

I will be speaking at next week’s UX Glasgow meetup. This month it is a service design special, coinciding with Services Week.

My presentation will be based on my blog post Service design and the Mario complex, exploring the similarities and differences between user experience and service design.

It’s part of a bumper line-up of speakers, including sessions about the Scottish Approach to Service Design, some excellent research into the service design community in Scotland, and a student project imagining the future of Glasgow.

It’s a ticketed virtual event, so sign up to be part of what should be a brilliant session.

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