I will be speaking at next week’s UX Glasgow meetup. This month it is a service design special, coinciding with Services Week.
My presentation will be based on my blog post Service design and the Mario complex, exploring the similarities and differences between user experience and service design.
It’s part of a bumper line-up of speakers, including sessions about the Scottish Approach to Service Design, some excellent research into the service design community in Scotland, and a student project imagining the future of Glasgow.
It’s a ticketed virtual event, so sign up to be part of what should be a brilliant session.