February 2022 Archives

Note — 18 February 2022 — 37 words

Human-centred approaches — User experience — User research

How often do you buy Valentine’s Day gifts? More often than once a week? Less often than once a month?

Survey question: "And how often would you say you buy valentine's day (e.g., from any brand or retailer)?" Options: "More often than once a week"; "Roughly once a week"; "Roughly once a fortnight"; "Roughly once a month"; "Less often than once a month"; "Never"

Stop making people complete terrible surveys that you won’t even be able to interpret the results of!

Article — 10 February 2022 — 341 words

Could you be our nudge intern?

Economics — Social science — User experience — Web

Work: The University of Edinburgh

We have a fascinating opportunity for a University of Edinburgh undergraduate student to join our team as an intern this summer. The job has a cool title: nudge intern.

Linknote — 8 February 2022 — 100 words

User experience — User research

Work: The University of Edinburgh

UX in universities — UX Soup

I have been interviewed for the podcast UX Soup. The host [Chris Schreiner](https://www.linkedin.com/in/chrisschreiner/) was interested in the [User Experience Service’s work at the University of Edinburgh](https://www.ed.ac.uk/information-services/user-experience). He spoke with me about:

* how the consultancy model works in a higher education context
* the history of our service
* the projects we get involved with
* the methodologies we follow
* the specific challenges we face working in higher education

It was good fun being interviewed. Please have a listen if you have the time. Thank you to Chris for the opportunity.

Linknote — 1 February 2022 — 134 words

Service design

Practitioner Stories — A self-initiated research project exploring service design practice

Practitioner stories — Illustration of a group of people holding jigsaw pieces in front of a map of Scotland

For the past two years, a group of service designers have been researching and understanding the state of service design practice in Scotland. Angela F Orviz, Serena Nüsing, Stéphanie Krus and Vinishree Verma have been doing this in their spare time and with no funding.

Their insights are fascinating reading. The study shows how far service design has come in Scotland over a few short years. But it also outlines a series of challenges the discipline faces for the future.

I recommend you read the blog posts to get a sense of the depth of the findings. They are a must-read for anyone interested in human-centred approaches, and making positive change within organisations and society.

To the team behind Practitioner Stories, thank you for your hard work on this. 🙏