The session will outline the comprehensive programme of user research the University of Edinburgh’s User Experience Service conducted on behalf of the Learn Foundations project. It will show how, as the project went along, we adopted a service design approach in order to better meet the needs of both students and staff. Read full articleComment
What might lead Lewis Hamilton to drive to Ferrari, and the pros and cons of doing so.
If Mercedes pull out of Formula 1 next year, moving to Ferrari would possibly be his only chance of surpassing Michael Schumacher as the most successful F1 driver of all time. But could he really bring himself to break his equally incredible record of racing with Mercedes power throughout his entire career?
Every race he has ever run has been with a three-pointed star on the car’s nose, which shows incredible loyalty. And he is very conscious of his future earnings.
He wants to continue bringing in eight figures a year. If he retires in a Mercedes he will be an ambassador for life, a lucrative deal I call ‘Fangio Plus’.
A clue on how social media can be better regulated, by looking at the porn industry.
Before anything can be posted to an adult site, it must be rigorously screened to make sure it’s not opening the site up to legal liability…
“Because we’re very aggressive in our patrol of content, the criminals know not to use us.”
It suggests that major social media services can have an active moderation policy and still “survive — even thrive”.
…given some of the horrors that the existing version of Facebook has unleashed, it’s worth considering whether a version of the site that had focused more on moderation and less on rapid growth might have been better for us all.
This article was written in the immediate aftermath of the 2002 Austrian Grand Prix, which was ruined by the most flagrant and offensive display of team orders in history. Rubens Barrichello, having had the upper-hand over Michael Schumacher for the entire weekend, ceded the victory to his team-mate literally at the finish line.
As you would expect from Clive James, this is a brilliant piece of writing. He really got to the appeal of motorsport like few could.
But seeing this article float through my Twitter timeline in the aftermath of Clive James’s death this week, it’s got me thinking.
Did Clive James stay true to his word? Did he never watch an F1 race again? I’m not aware of any contributions of his, beyond this moment. Am I wrong?
Useful definitions outlining the differences between user-centred design, person-centred design and human-centred design.
If user-centred design is more functional in terms of understanding and meeting needs. Person-centred design is more holistic. This means that it’s more focussed on emotional needs and goals. Human-centred design is then about thinking beyond individual needs and more towards the collective needs of a system, place, or community.
The first in-depth interview with Juan Manuel Correa since his tragic accident at Spa-Francorchamps. It’s an emotional read.
It’s strange that I didn’t lose consciousness in the crash, it was an impact of 70 g, when I told doctors that I hadn’t lost consciousness they didn’t believe me. Before I crashed I put my muscles hard and I held on tight, that helped me too. I wanted to get out of the car myself, I was conscious throughout the whole accident.
It’s Delia Derbyshire Day, which this year celebrates the 50th anniversary of An Electric Storm by White Noise.
Delia Derbyshire may be best known for her part in the realisation of the Doctor Who theme tune — and her wider work with the BBC Radiophonic Workshop. But her involvement with the White Noise project saw her dabbling with a futuristic vision of pop music.
It was both way ahead of its time, and also resolutely of its time. Synthesisers weren’t yet affordable, so these boundary-pushing sounds were made with complex tape manipulation and other engineering techniques. I think this is among her best work.
Note — 2019-11-22
We’re looking for a University of Edinburgh PhD student intern to work with us next year. This is an exciting time to join the Website and Communications team, and an opportunity to help us improve high-profile web services like MyEd and the University website. Take a look!
Photo — 2019-11-22
Why it may not always be right to design as smooth a journey as possible.
This idea seems counter-intuitive at first, but makes perfect sense on further reflection.
…people who had an issue with a service that was later resolved gave a better rating to it than people who didn’t have any.
It reminds me of a story (which I now cannot find) about someone who annually camped out for nights on end to get tickets for a particular event. One year, this person’s dedication was rewarded with free tickets. This gift offended the person. They derived their utility from the effort they were putting in (or perhaps in showing that effort to other people). The value was in the struggle.
Note — 2019-11-20
Playing Tetris and Snake simultaneously is fiendishly difficult.
— grgrdvrt (@grgrdvrt) November 20, 2019
A balanced piece that considers the pros and cons of Labour’s proposal to nationalise Openreach and promise free broadband for all.
What’s notable is that the only reason we’ve reached this stage is because of the utter failure of BT to do this job properly (particularly in rural areas). It is constantly being “dragged kicking and screaming” to do the basics. This has left the UK needlessly lagging behind.
Still, they’ve got the Champions League rights, huh?
Note — 2019-11-19
I was in a meeting once where someone pitched a really unrealistic idea. I don’t remember the details exactly. But let’s assume this idea depended on pigs being able to fly.
“But how will the pigs fly?”, we asked.
“Oh, we’ll have an algorithm.”
“OK… But, we don’t understand how the algorithm make the pigs fly?”
“I just said, the algorithm will sort that out.”
“But you haven’t explained how?”
“With the algorithm.”
“Algorithms can’t make pigs fly.”
She spoke to two Apple reps. Both very nice, courteous people representing an utterly broken and reprehensible system. The first person was like “I don’t know why, but I swear we’re not discriminating, IT’S JUST THE ALGORITHM”. I shit you not. “IT’S JUST THE ALGORITHM!”.
— DHH (@dhh) November 8, 2019
Don’t devolve your thinking to an algorithm.
Interview with Sílvia Bellot, who will become the race director for Formula 2 and FIA Formula 3 next year. At the age of just 34, she becomes the first woman to hold this important role.
Motor racing is still overwhelmingly dominated by men on and off the track and Bellot is more than aware of the importance of her achievements. “I feel I have an extra responsibility because I am a role model for young women,” she says. “In the FIA Women in Motorsport Commission we believe the best way is to show we have the women already in the sport. If I can do it, it proves someone else can do it. I know it could impact on other women’s lives.”
Why the Liberal Democrats are right to put candidates up against Labour.
Never mind that Labour would use its majority, should it get one, to negotiate a Brexit deal, and potentially campaign for it – to campaign for Brexit. This is an institutionally antisemitic organisation. It has, for years now, failed to tackle this issue. It is absolutely not suitable to be a party of government. The Liberal Democrats must play no part in helping put it there.
The idea that the Labour Party would be any less problematic than the Conservatives is deeply odd. Even beyond the frankly fanciful notion that Labour would put any effort into stopping Brexit, their appalling record on antisemitism makes them truly beyond the pale.
Note — 2019-11-15
I’m sure there’s not a perfectly innocent explanation for this.
Note — 2019-11-14
Duncan’s talk will take us through how the University of Edinburgh’s User Experience Service has undertaken a comprehensive programme of user research supporting a project aimed at improving students’ experience accessing course materials digitally. Find out how they developed a programme of multiple user research methods to understand what students really need.
Time: Wednesday 4 December
Venue: Amazon Development Centre, 2–4 Waterloo Place, Edinburgh
Maybe see you there?
It has long been known that being kind to others makes you feel good and can improve your mental health. Now it seems there is a growing body of evidence suggesting that it can increase your life expectancy.
“Living with people who treat you, at best, with disregard or a lack of concern, and at worst with open hostility, is bad for you. It shortens your life, quite literally,” [Daniel Fessler] says.
“Conversely, both receiving kindness from others, and providing kindness, both of those things are the antithesis of this toxic stress situation. And they’re good for you.”
Reasons why you shouldn’t simply ask users to choose which design they prefer.
It turns out people aren’t good at answering this kind of question. People don’t know why, or they don’t care enough to answer, or they may not want to tell you. When asked for an opinion, most people will form one on the spot. Such opinions aren’t carefully considered or deeply held. It’s not that UX researchers don’t care what people like: it’s just risky making important design decisions based on fickle opinions.
User experience isn’t about discovering what people think they want. It’s about finding out what they need.
Photo — 2019-11-09
Received two big leaflets from our local Labour MP. But you have to get the microscope out to find out which party he’s from. Maybe it’s to practice looking for their votes.
Also, zero mention of Brexit-enabling Jeremy Corbyn.
A wonderful interview with Margaret Calvert, who worked with Jock Kinnear on my favourite design — the system of UK road signs.
If you look on Wikipedia, it says we were “responsible for some of the road signs”. We weren’t – we were responsible for thinking out an entire system as well as designing how it was to be, the arrangement of the information and the pictograms that followed. It wasn’t just “some road signs” – that is such an understatement!
Useful for those who like to write in plain language.
Photo — 2019-10-29
We did it. We ordered BrewDog hybrid burgers.
Not bad! Tastier than they look. The vegan cheese is impressively good. The matcha buns don’t taste much like matcha. Wouldn’t get it again, but fun once.
For the past couple of years Stereolab have been reissuing most of their back catalogue. It’s been a great opportunity for me to fill the gaps in my collection (which, shamefully, was more gap than collection).
My first exposure to this song was in 2005, when I was watching late night Channel 4 and saw this slightly shambolic cover version by Maxïmo Park and Editors.
In this case, most people (including, at times, myself) have fallen foul of the trap described here. That of thinking that setting a few breakpoints for smaller screens is enough to be responsive.
It reminded me of Jakob Nielsen’s 2012 article in which he advocated building a complete separate mobile site. This was a controversial viewpoint at a time when responsive design was becoming seriously trendy.
But seven years on, can we truly say the mobile web is a great experience?
A reflection on the Agile Manifesto, 18 years on, “making it old enough to drink in pubs”.
The point about the “subtle use of language” in the original Agile Manifesto particularly resonated with me.
When you read it, its simplicity is striking, and it’s actually difficult to disagree with any of it.
The problem is, simple doesn’t sell textbooks, training or consultancy. So over time, agile has been bastardised to become this monstrosity (courtesy of Deloitte).
RAVE ’TILL YOU CRY
Photo — 2019-10-17
Photo — 2019-10-16
Having fun with big black spaghetti
If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.
Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.
Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.
…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.
I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.
We should encourage more people to do so.
For years certain people have been telling us not to criticise Pirelli’s high degradation tyres on the basis that “they were only delivering what the FIA asked”. Now, so many years on, and with so many different tyre degradation philosophies supposedly having been pursued, the question is unavoidable. Are Pirelli truly equipped enough to supply tyres to Formula 1, which is supposed to showcase the pinnacle of motorsport technology?
My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
This story isn’t quite as juicy as the headline suggests. Essentially Ron Dennis asked Nick Fry for Brawn GP’s chassis performance figures to help him benchmark the performance of the McLaren.
But it’s still an extraordinary revelation. And one quote in particular made me think of much more recent events.
According to Fry, Dennis told him McLaren’s MP4-24 chassis “is totally under-performing, as you have no doubt noticed, but my engineers say our aerodynamic package is on the money. The thing is I just don’t believe them.”
McLaren’s engineering director at the time was Paddy Lowe, whose recent spell at Williams appeared to be… under-performing.
Meanwhile, the denial at McLaren about their chassis performance continued up until last year. Then, it became crystal clear that blaming all their problems on Honda engines wasn’t going to wash.
I’ve written many times about how McLaren’s (and Williams’) problems go back many years. This new insight gives us a clue that senior figures were beginning to cotton onto that as early as 2009.
A reworking of Seefeel’s classic 1994 track Spangle, promoting the group’s upcoming tour of North America.
It’s great to have Seefeel back in action again. Their music was a little before my time, but I relished discovering it a few years later. It seems cutting-edge for the period — clearly influenced by shoegaze, but with a fizzing techno sensibility. It’s a combination that wouldn’t have been possible before, and wouldn’t have been thought of after.
Also check out Autechre’s (released in 2003, but presumably made in 1994) remix of the original, which gives it a brooding dark ambient vibe that could pass as a lost track from Aphex Twin’s Selected Ambient Works Volume Ⅱ.
Why do unethical products keep being designed? According to Ovetta Sampson, it’s because of an unnecessary disconnect between user researchers and data scientists.
…it’s easier to say, “I’m just the engineer” or ”I’m just the numbers guy.” It allows us to divorce ourselves from the responsibility of what that data can do to people.
The most notable thing about this article is the sorry list of weak excuses offered up by businesses who can’t be bothered to make their websites accessible.
- “…a blind person can always ring Domino’s toll-free number and order that way…”
- Why should they have to?
- “…there is no clear objective guidance on what constitutes an ‘accessible’ website.”
- O rly?
- “The online environment was never intended to be covered by the ADA…”
- Says who?
How about just doing the basics that will help include your customers, and your fellow human beings?
Photo — 2019-09-29
Since I was a child I’ve been intrigued by what lay behind the mysteriously secretive railings of Queen Street Gardens, one of Edinburgh New Town’s many private gardens.
Normally you need to be a resident of a neighbouring street to obtain a key to the gates. But for one weekend a year, on Doors Open Day, the gates are thrown open to the wider public.
Well, one of the gates is. When we arrived at the south side of Queen Street Gardens’ eastern district, we found it locked as normal. Walking further, we found a sign informing us to enter at the opposite side, at Abercromby Place. You mustn’t make it too easy to enter, after all.
Among the interesting things to see are the Nissen hut, originally used as a bomb shelter and now used as a shed.
At the other end is the Temple of Pluto, a 1980s structure designed to disguise a gas pressure regulating station.
The central garden was also open. Most notable here is the pond and island, which is said to have inspired Robert Louis Stevenson (who, as a child, lived on the adjacent Heriot Row) to write Treasure Island.
Photo — 2019-09-28
Please ring the what?!
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn. This blog post summarises our findings.
Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour.
Happens all the time — people are used to these things but the machines aren’t used to what the people now do. I am here to correct the machines.