This is jaw-dropping stuff about lacklustre security practices at Ring, the smart doorbell manufacturers — as well as a story about rather lacklustre technology problems. Perhaps I’m naive, but I’m amazed that unencrypted live video footage is available to Ring employees at all. It makes me think twice about internet of things gadgets.
A very useful contribution to the debate surrounding the usefulness/harmfulness of net promoter score. Jeff Sauro transcends the often polemical nature of the debate, by analysing actual research on the effectiveness of net promoter score.
The news still isn’t all that great for proponents of net promoter score. But at the same time, it’s not quite as bad as its detractors make out.
Kudos to Jeff Sauro for doing some actual research on this.
Dial in the feedback — Gregg Bernstein
Note — 2019-01-06
It’s 10 years since Woolworths closed down. I worked there at the time. To this day, the whole experience is among the most surreal of my life.
At the time, I wrote a lengthy series of blog posts detailing my own story of the goings-on around the failure of one of Britain’s most iconic businesses.
Being on the shop floor while a British institution collapsed around me taught me a bit about business. But it taught me a lot about people. Enjoy this look back.
(These used to be linked to each other using a WordPress plugin, but these were lost during a migration — so here they all are.)
- Woolworths: The curiously British US-based company
- Woolworths as it was known and loved, and neglected
- Woolworths: Childhood memories and adult gripes
- It wasn’t just the credit crunch
- The blunder of Woolworths
- Identity crisis
- The beginning of the end
- The nasty side of human nature
- Woolworths: Final thoughts and wrapping up
For more on Woolworths 10 years on from its collapse, check out Graham Soult’s excellent report.
I’ve become obsessed with this song. It contains an important message that is beginning to be heard, but still needs to be heard more widely. This is a song for now.
Discovering Idles has felt a bit like discovering Pulp when they released Common People. Although 9-year-old me didn’t really understand what appealed to me about Pulp, now I think I do. Distinctive-sounding music, yes. But also lyrics that are interesting (a rarity in and of itself), and important, and for right now.
The first time I knowingly heard Idles it was when another song was played on the radio in the morning, Great. I remember sitting up in my bed, astonished at the lyrics. You don’t often hear songs that are so political, especially ones that actually hit the nail on the head — and say what I would want to say, but so much better.
Another perspective on the troubles faced by HMV. Lis Ferla echoes my thoughts on why bricks-and-mortar record stores of all sorts are a vital part of the music ecosystem.
But for me, it’s about the ceremony. The owning of a tangible product. It’s the reason behind the hall cupboard stacked high with CDs I lack the immediate capacity to play, and the records that take pride of place in the living room. It’s why I’ve never gotten on board with streaming, preferring the relative “ownership” of a digital download when it’s the cheapest, easiest way to get my fix.
Michael Schumacher’s son progresses to bring hope in tragic F1 tale — Richard Williams, the Guardian
As always, Richard Williams is well worth reading. This time, a sensitive piece on the mixed feelings some people have about Michael Schumacher, five years on from his skiing accident, as his son Mick prepares to make the step up to Formula 2.
The centrepiece of this article is an interview with Damon Hill, one of Schumacher’s fiercest rivals. As usual, Hill is thoughtful when reflecting back.
Today, everyone with any direct relationship to Michael Schumacher, past or present, chooses their words with extreme care when discussing his life since the accident. “To even contemplate it is frightening,” Hill says. “Whatever my feeling was about Michael and the way he went about his career became irrelevant. From a human point of view, it was so upsetting.”
UX your life: Applying the user-centered process to your life (and stuff) — JD Jordan, Smashing Magazine
I’m always in two minds about whether people should use work-based techniques on personal problems. I have heard of people using Trello boards at home to organise tasks, which sounds as nightmarish as it sounds sensible. I’ve even heard of people running scrum-style weekly planning meetings with their family, which definitely sounds overboard to me.
But I do like the look of some of the ideas here. For instance, I’m keen to map out out my life in weeks.
And I already know that affinity mapping can work great at home and for other stuff.
When we did the MoRun in November, Lauren and I made an affinity map to decide which of two runs to enter. My gut feeling told me another run would be better. But writing down all the pros and cons of each race, and grouping them, made it clear that my gut feeling was actually wide of the mark.
Photo — 2019-01-01
Happy new year from Sweden!
No, we don’t really care about your privacy
“We value your privacy” have been the hollowest words of 2018. I am instantly suspicious of any website that displays a flashy pop-up about privacy. Like a small man with a fancy car, it looks like they’re compensating for something.
It’s what happens when you want to be seen to be GDPR compliant, rather than actually GDPR compliant.
The other day we heard Windowlicker by Aphex Twin being played on BBC Radio 6 Music in the morning. On the one hand, this is very excellent. On the other, it has made it less likely that Alex will let me set the radio alarm to wake us up with 6 Music in the new year.
Needless to say, Windowlicker is a masterpiece. At the time it was mind-bendingly futuristic-sounding. 20 years on it still sounds pretty fresh and exciting.
It was also the last thing Aphex Twin released before Drukqs, which might explain why the album got mixed reviews.
When the video for Windowlicker was featured on one of those Channel 4 top 100 programmes, it resulted in this fantastic TV moment, featuring Frank Sidebottom.
This post really underlines how media companies have taken the web in totally the wrong direction.
It shows how media organisations like CNN and NPR brought out lightweight “text only” versions of their websites to help hurricane-stricken areas with low bandwidth.
…in some aspects, they are actually better than the original.
Most importantly, it’s user friendly. People get what they came for (the news) and are able to accomplish their tasks.
It reminds me of the GDPR compliant version of the USA Today website, which many noted was actually a far better experience than the standard version that was filled with trackers and ads.
Because of #GDPR, USA Today decided to run a separate version of their website for EU users, which has all the tracking scripts and ads removed. The site seemed very fast, so I did a performance audit. How fast the internet could be without all the junk! 🙄
5.2MB → 500KB pic.twitter.com/xwSqqsQR3s
— Marcel Freinbichler (@fr3ino) May 26, 2018
Think how brilliant the web could be again, if people removed all the crap from their pages and focused on what users actually need.
I had forgotten (or never realised) that ‘people you may know’ was originally a LinkedIn feature before Facebook poached it. This article covers how the shady world of shadow profiles enabled Facebook to turn this cute idea into something spooky.
If Facebook sees an email address or a phone number for you in someone else’s address book, it will attach it to your account as “shadow” contact information that you can’t see or access.
That means Facebook knows your work email address, even if you never provided it to Facebook, and can recommend you friend people you’ve corresponded with from that address. It means when you sign up for Facebook for the very first time, it knows right away “who all your friends are.” And it means that exchanging phone numbers with someone, say at an Alcoholics Anonymous meeting, will result in your not being anonymous for long.
A fascinating article about the various dirty tricks and scams that independent retailers are playing on each other on Amazon Marketplace.
For sellers, Amazon is a quasi-state. They rely on its infrastructure — its warehouses, shipping network, financial systems, and portal to millions of customers — and pay taxes in the form of fees. They also live in terror of its rules, which often change and are harshly enforced…
Sellers are more worried about a case being opened on Amazon than in actual court…
Photo — 2018-12-26
Barns Ness Lighthouse.
From a few days ago.
There is a stereotype about mildly panicking male shoppers wandering around shops at the last minute on Christmas Eve, not quite knowing what to buy. I learnt that such people were not always male, and some of them were rather old enough to know better than to leave things at the last minute. Read full articleComment
Remainers condemn Jeremy Corbyn pledge to push on with Brexit
Anyone surprised that Jeremy Corbyn is keen to continue with Brexit simply hasn’t been paying attention. Jeremy Corbyn and the Labour Party have done nothing more to stop Brexit than the Conservatives have.
Remember, Jeremy Corbyn was the first senior politician to call for Article 50 to be invoked — within minutes of the referendum result being announced. He was more enthusiastic about Brexit than any Conservative leader.
The idea that Labour Party is pro-Remain is the greatest lie in politics today. That this perception ever existed was perplexing, given that you could figure that out simply by listening to Jeremy Corbyn.
How technology affects the way we write — but not necessarily in the ways we expect. I was particularly struck by the idea that one of the biggest changes has been how the “distinction between revision and composition began to erode entirely” with the advent of computers.
I’m really taken with Anno: Four Seasons. It weaves new compositions by Anna Meredith into Antonio Vivaldi’s Four Seasons, performed by the Scottish Ensemble.
This track is the final on the album, finishing Winter — and apt for this moment.
Radio host Iain Lee kept a suicidal caller to his show on the line for half an hour while emergency services tracked him down after he revealed he had taken an overdose.
I didn’t hear this particular call. It sounds like it must have been an extraordinary piece of radio, handled brilliantly by Iain Lee and Katherine Boyle.
This is another example of why Iain Lee’s Late Night Alternative is one of the most important programmes on radio.
Mental health has been a running theme of the programme almost since day one. I have probably learnt more about mental health from the Late Night Alternative than anywhere else.
But above all, it’s a programme about life.
Last week, one highly amusing caller talked about how her family had accidentally walked in on her father masturbating. The next caller apologised for making a clunky gear change, before talking about how his wife had died that day.
How extraordinary to think that people in this sort of position would turn to a radio show. Iain Lee sets out to provide an alternative to endless Brexit phone-ins. Continually, this programme demonstrates why we need that alternative.
Making the case that, sometimes, friction in design is a good thing.
Often, invoking the concept of friction is a useful way to obscure some larger, less savory goal. For Facebook, “frictionless sharing” was a thinly veiled cover for the company’s true goal of getting users to post more often, and increasing the amount of data available for ad targeting. For YouTube, auto-playing videos have sharply increased view time, thereby increasing the platform’s profitability. And for Amazon, tools like one-click ordering have created a stunningly efficient machine for commerce and consumption.
Thoughts on vulnerability
This is a really enlightening and enjoyable article about how vulnerability can sometimes be a strength.
What I’ve realized is that sometimes being vulnerable is a really powerful feeling, like being bilingual: being present and making clear decisions in a meeting while rocking a baby, or confidently stopping someone mid-presentation to ask what an acronym means. Or having my waters break and calmly finishing a meeting. Like, that’s bad-ass, right?
But what struck me most about this article was the point about how a thoughtless office space design in a less-than-diverse workplace created an unforeseen problem for a woman who needed a little privacy.
Adding value, by adding values
Ben Terrett from Public Digital has written something similar to I tried to write last week about designing for society, not just for individuals. Of course, this is much clearer and more succinct than (and written before) mine.
To illustrate the point, the article uses the example of an electric scooter hire scheme in San Francisco:
This is a service where every detail has been designed for the user. It’s unbelievably convenient—for the user alone, and no-one else.
The downside is streets swamped with dumped scooters. There’s nowhere “official” to put them, so like me, no-one knows what to do with a scooter once they’ve finished using it. They just get dumped anywhere.
These scooters are absolutely meeting a user need, but at the expense of a societal need.
Why makers write
This is a bit of a sales pitch, but it is a good piece on the importance of writing regularly.
Deep understanding is necessary for makers. Understanding develops the perspective and conviction needed for bringing products to market. This is why blog-first startups are viable. Writing forces a maker to deeply understand the value they intend to bring into the world.
Gary Hustwit’s new documentary Rams, about the designer Dieter Rams, is released digitally today. It’s bound to be good — not least because it features original music by Brian Eno.
But perhaps it would have been more apt to include music from the Jon Brooks album Music for Dieter Rams.
Every sound on this record, from the melodic sounds to the percussion, the atmospheric effects to the bass lines originates from the Braun AB-30 alarm clock.
Note — 2018-12-11
This week I found out I won’t make the cut of that Scottish independence referendum documentary I was filmed for a few months ago. Due to a change in editorial focus, apparently.
It’s actually a bit of a relief because, as you’ll see from the original post, I wasn’t entirely comfortable with how it panned out. I could actually do without any hassle resulting from being on TV.
When I texted Alex about it, her reply was: “Oh good!!!!” You know it’s serious when four exclamation marks come out.
When I asked why, she said, “I was worried about your political views being on the BBC.” (To be honest, I think we should worry about all sorts of other people’s political views that are allowed on the BBC these days, but there we go…)
Still, it was interesting to be part of the process, and good to know my blog could still get noticed in this sort of way.
Photo — 2018-12-10
An enjoyable and informative history of user experience. Some familiar themes, but not entirely your standard take. A reminder that people have been doing something like user-centred design for longer than we sometimes think.
…UX is not really a new thing. It might seem new to your organisation and its design process, but in fact it’s been emerging since before the dawn of the internet, back in the 80s, and people have been looking to solve similar problems for almost 140 years.
I was very surprised by how good Thom Yorke’s Suspiria soundtrack is. Thom Yorke says he was pushed out of his comfort zone making this album. It worked. It’s a joy to hear him exploring genuinely new territory instead of just making bad dubstep like his last solo album.
I always enjoy Justin O’Beirne’s analysis of how Google Maps and Apple Maps are evolving.
In this post, Justin considers an Apple Maps update that appears to have an insane level of detail. But the further you read, the worse it becomes. The new map has taken Apple four years to make, and covers just 3.1% of the US (an area around — you guessed it — San Francisco).
I risk spoiling the article here. But essentially, a large number of unusual errors and inconsistencies in the map point to much of the new data being manually created.
It all makes me wonder what the point is of having this sort of detail. A picture of a baseball field that the map doesn’t recognise as a baseball field strikes me as pointless. It’s little more than a heavily compressed, coarse vector graphic version of a satellite map. It tells you nothing that the satellite photo couldn’t.
In other words, this superficially impressive update is just that — superficial. Well, I guess it’s Apple after all…
Success ballast? In the World Endurance Championship? FFS… Will the last motorsport that’s still actually a sport please turn out the lights?
Keeping it weird
Or, more accurately, stopping it being weird. This refers to the problem that most psychology research is conducted on people that are western, educated, industrialized, rich and democratic.
Tim Kadlec considers the implication this has on our understanding of how people use the web.
We’ve known for a while that the worldwide web was becoming increasingly that: worldwide. As we try to reach people in different parts of the globe with very different daily realities, we have to be willing to rethink our assumptions. We have to be willing to revisit our research and findings with fresh eyes so that we can see what holds true, what doesn’t, and where.
The recent World Chess Championship, which saw an unprecedented 12 consecutive draws before moving onto a rapid chess tie-breaker, is apparently causing “a mini-boom” in interest in chess.
I remember the World Chess Championship being televised by Channel 4 in the mid-1990s when I first started playing chess as a child. That may have spurred my interest a little.
“We’ve seen a lot more interest in school chess. A lot more people phoning up for lessons. A lot more inquiries online,” said Malcolm Pein, the chief executive of the charity Chess in Schools and Communities (CSC), which has seen increased web traffic…
CSC is doing its part to bring the game to a wider audience, encouraging pupils at mainly inner-city state schools to take it up. “Every private school has a chess club, but only a very small minority of state schools do,” said Pein.
I was lucky that my state school had a chess club. It was quite well attended, although that was mainly because chess club members were entitled to skip the lunch queue. The practice was eventually clamped down on, so only the geeks were left again…
Are pop lyrics getting more repetitive?
What the Sydney Opera House teaches us about Brexit
It’s well known that large projects often fail. Daniel Kahneman calls it the planning fallacy.
Academics have identified six indicators of a successful large project. But they spell very bad news for Brexit.
Slow LMP1s: you asked for it
Hazel Southwell explains why hybrid technology is the future, and why reverting back to old-fashioned V8s wouldn’t solve anything, by looking at how the current LMP1 regulations are panning out.
…the privateer P1s do not go as fast because they are not as good [as the hybrids]…
When a combustion-only car storms up the Le Mans pit straight and then brakes into the curve of turn one, all the energy and fuel burnt through to accelerate turns to heat in the brakes – and is gone. When it gears up the torque to get up the hill to Dunlop, the heat the engine fires up disappears into the night as nothing, fumes out of the exhaust that don’t move the car forwards.