I have complicated feelings about the apparent imminent demise of Twitter in the hands of a reckless owner. Read full article
CommentOne twit can make a service a dodo
Archive — Current affairs
Pace layers in experience design — Stabilise innovation by understanding people’s needs
Innovation falls flat when it doesn’t respond to a human need. Use human-centred approaches to understand people’s fundamental motivations and needs. These are the stabilising forces for innovation. Read full article
CommentHow to make this winter not totally suck, according to psychologists — — Vox
I really like the evidence-based advice in this article. It shows how the pathway to true happiness is to, in a way, forget about yourself.
Instead of thinking about the myriad negative feelings you want to avoid and the myriad things you can buy or do in service of that, think about a single organising principle that is highly effective at generating positive feelings across the board: Shift your focus outward.
I often feel uneasy about how much advice from self-help gurus encourages people to focus inwards on themselves. Humans naturally crave social interaction and feeling part of a wider purpose, beyond narrow self-interest.
This article offers practical suggestions for how you can find that, to help you feel better through what’s going to be a tough winter.
The UX sense of service — — dscout
This interview with the civic tech leader Cyd Harrell covers interesting ground around user experience, including:
- the differences between the public and private sectors
- making privacy a priority
- avoiding “attention theft”, where we bombard users with more and more notifications
Vote by mail: Mistakes are too easy — — Nielsen Norman Group
An analysis of the design of postal voting materials in the US.
Where are all the UX designers and researchers, service designers, and content writers and editors when voting process and materials are designed? Not there or simply beaten by bureaucracy or deadlines?
A good reminder that user experience goes way beyond technology and even design. It’s about the small decisions that are made by everyone involved in a process, that if made badly can prevent people getting fundamental stuff done.
The UK immigration system needs to stop hurting people —
My brilliant friend Lauren Tormey has written a detailed post about the hurt the UK’s immigration system causes to people. Please read what she has to say, and take action.
James Middlemass & Co — Boys’ Outfitters — found under the floorboards
During our kitchen renovation, we found this under the floorboards. It is a “Boys’ Outfitters” catalogue for James Middlemass & Co. We think it dates from around the 1880s. Read full article
CommentWhen you browse Instagram and find former Australian prime minister Tony Abbott’s passport number — — The Mango Zone
A highly entertaining read about how someone used a photo of a boarding pass posted by Tony Abbott on his own Instagram account to find out the former Australian prime minister’s personal details including his passport and phone number. Alex Hope embarks on an adventure to find out whether he broke the law, figure out how he can inform Tony Abbott that he knows his passport number, and let the airline know about their hair-raisingly bad information security.
It’s time to go racing… — — British Motorsports Marshals Club
Formula 1 prepares to hold its first event of 2020 after the Australian Grand Prix had to be suddenly cancelled March, after everyone had arrived down under.
Now the first event takes place in Austria. A little easier to travel to. But the global nature of the sport — with personnel floating through Europe to congregate — seems particularly problematic.
Channel 4’s commentator Ben Edwards will be broadcasting this weekend from Silverstone, not Austria. But he thinks motorsport is more ideally suited to dealing with coronavirus than you might think.
At a circuit, awareness of gaps is crucial; a racing driver needs instantly to assess whether there is room to pass a piece of debris on the tarmac while marshals are constantly checking gaps between leaders and backmarkers to decide on blue flags, or positioning cars accurately in tightly formed assembly areas.
We are accustomed to checking distances, and unlike so many of the customers in supermarkets who appear to be oblivious to the rules that have been imposed, in my opinion the motorsport scene is naturally geared up for it and will cope accordingly.
I hope he’s right and there isn’t a situation like the one tennis has found itself in.
Groundbreaking report reveals racial bias in English football commentary — — The Guardian
A very interesting-sounding study has analysed English language football commentary from seven broadcasters and 80 live matches.
RunRepeat ratio-adjusted its numbers to account for the fact there were 1,361 comments about lighter-skinned players and 713 about darker-skinned players and found the former group more widely praised for intelligence (62.60%), hard work (60.40%) and quality (62.79%). Commentators are also 6.59 times more likely to talk about the power of a player if he has darker skin and 3.38 times more likely to reference his pace.
The study also found that 63.33% of criticism from commentators in regards to the intelligence of a player is aimed at those with darker skin, while the figure for quality is 67.57%.
A white woman, racism and a poodle — — FranklyWrite
How a white woman discovered what it’s like to constantly be spuriously pulled over by the police, because she had a black dog.
One day, sitting at a restaurant having breakfast with my Dad; our old neighbor came in and said, “There’s a black man stealing your van. He’s behind the wheel right now.” I paused a minute and realized he was referring to Merlin. Bells went off.
Struggling with vision loss — — Interactive Content
My colleague Stewart Lamb Cromar has written about how a recent deterioration in his vision has impacted his work, and highlights the importance of our ongoing work around accessibility.
Currency in colour: a visual guide to 157 banknotes around the world — — money.co.uk
A fun analysis of the world’s banknotes, their colours and contents: who and what features on them, and where.
Spaces — Parliamentbook
A beautiful set of diagrams documenting the designs of parliamentary halls from across the world.
There will be no “back to normal” — Nesta
This is more than a month old. In terms of the coronavirus outbreak, that’s an eternity. But I still found this list of possible future scenarios interesting and thought-provoking.
It also comes with the major caveat that predicting the future is a mug’s game at the best of times, never mind during these times. This is inherently recognised in the fact that some of the predictions are contradictory.
I was particularly interested in the political, economic and sociocultural predictions. For instance, I have wondered if in the coming decades society will prioritise getting the basics right more over relentless innovation. This article suggests that may be the case, but that the shift may not last long.
The crisis may prompt a reappraisal of what society cares about most, with short-term attention focusing on the bottom of Maslow’s ‘hierarchy of needs’. (This may have the effect of, for example, boosting relative status of health workers and farmers, and diminishing ‘luxury’ industries, including leisure, gaming, arts – although history suggests that this will be short-lived, and the luxury status of some goods and services may ultimately be reinforced.)
Ignore the customer experience, lose a billion dollars (Walmart case study) — Good Experience
This case study would be seen by some as a reason not to understand users at all. “If I asked users what they wanted, they’d say faster horses. Hurr hurr.”
In fact, like the idea of faster horses, it demonstrates how important it is to understand your users in the right way, not just pay lip service to doing so.
Badly-designed user research leads respondents to certain responses. This is often unintentional — avoiding bias is difficult.
Sometimes it’s intentional. Perhaps the survey designer has a pet idea. They might (subconsciously) skew the questions in a certain way to get the answers they want.
A classic example is asking someone if they would like a certain feature to be added to a product. The answer is almost always: “Er, yes, I suppose so.” People think they like choice, so more features sounds good. But in reality, too many features — or too much choice — leads to choice paralysis and greater frustration.
The lesson isn’t to ignore user research. But be aware of your biases. Be wary of surveys as a methodology. And don’t simply ask people what they want. Instead, understand what they do, and why they do it.
Preprint — xkcd
I lol’d.
Undemocratising user research — — UX Collective
This piece really challenged my thinking.
In my job I am currently trying to figure out ways to make quality user research scale across the organisation in a sustainable manner. It’s like one of those triangular diagrams outlining three goals: “you can have two of these things”.
Working in such a large organisation, central resources inevitably have their limits. My desire is to empower others to carry out their own user research. Our role becomes an education role. How we do that remains an unsolved problem. Various attempts have yielded variable results.
But Saswati Saha Mitra, reflecting on her experiences of trying to democratise user research, suggests that it is a bad idea.
A researcher is a dynamic thinker who has to adapt their methods and questions based on who is in front of them, how much they have already learnt and what new areas could be probed on. This did not happen. We got a lot of verbatim and videos which after a point became repetitive and did not add more to the analysis. This then led to analysis paralysis.
I’m inclined to continue trying to empower others to conduct user research. But this article is food for thought.
UK infosec experts flag concern over NHSX contact tracing app — — NS Tech
This is the sort of reason why I don’t trust the state with my data as much as I trust many private companies. Apple and Google have worked together (itself a minor miracle) to develop a method of contact tracing that does not collect personal data and does not invade people’s privacy.
NHSX has rejected that model in favour of one that will enable them to deanonymise people, and store that information in a centralised database. This is the surveillance state. It risks reducing goodwill towards the NHS and other public institutions.
A statement for medical privacy campaign group Medconfidential reads: “Given NHSX has chosen to build an unnecessary massive pool of sensitive data, it must ensure that the data is well protected. With combined effort, GCHQ and NHS Digital will likely be good at defending the big pool of sensitive data. But there is no need to have that data. The best way to make sure data doesn’t leak, is to have chosen the method that never collected it.”
How will humans, by nature social animals, fare when isolated? — The Economist
I have worried about the social and mental health effects of the lockdown measures being implemented. But even I hadn’t anticipated quite how much conditions like post-traumatic stress disorder appear to be common following quarantines.
According to a rapid review of the psychological effects of quarantines, published on March 14th in the Lancet, a British medical journal, some studies suggest that the impact of quarantines can be so severe as to result in a diagnosis of post-traumatic stress disorder…
One study from 2009 looked at hospital employees in Beijing who in 2003 were exposed to severe acute respiratory syndrome (SARS), which, like covid-19, is caused by a coronavirus. The authors found that, three years later, having been quarantined was a predictor of post-traumatic-stress symptoms. Another study… found that the mean post-traumatic-stress scores were four times higher in children who had been isolated.
Elsewhere, the article highlights as a problem the fact that 67% of 18–34-year-olds are finding it hard to remain upbeat. But I’m more concerned about those who are managing to be upbeat among all this madness.
People with mental health conditions say the coronavirus has plunged UK treatment services into crisis — — BuzzFeed News
The effects of coronavirus and the lockdown on people with mental health conditions.
I fear that when this pandemic is over, the actual death toll will number far higher than those whose deaths were directly caused by Covid-19. I foresee a mental health crisis with no resources left to deal with it.
Dr Xand van Tulleken (re coronavirus) — Adam Buxton
I really valued this conversation about the coronavirus outbreak on the Adam Buxton podcast. It is a good deal more informative, measured and realistic — and less reactionary — than most of what we are hearing from most people.
Adapting to the new normal
One of the (many) strange features of the coronavirus outbreak is that in many ways I feel busier than I have ever been. It is almost three weeks since I was last in my office, yet I haven’t had the time to commit my thoughts to writing. Read full article
1 commentNote — 2020-03-20
Virtual birthday party — 9pm tonight
It’s my birthday today. But I couldn’t really be bothered to organise a physical get-together. Instead, I thought it would be fun to imagine there was some horrific virus that meant we couldn’t really leave the house much, and I had to celebrate it remotely.
Update: This will now take place at 9pm, not 7pm as before.
Join us at 9pm for 40 minutes of free Zoom-based party times.
Bring your own Corona.
Note — 2020-03-18
I’m in Ikea, where lots of people are buying emergency desks.
McKinsey: CEOs have no clue what chief design officers do — — Fast Company
Talk about designers “having a seat at the table” generally leaves me cold. But this useful article explains why it can matter — but why designers have a duty to do more than simply be at the table.
Evidence has long suggested that companies with a strong design focus are more successful. The example of Logitech outlined here bears that out.
But if some CEOs don’t understand the value of design, it’s up to designers to articulate it properly.
What happened with Lego — — Reality Prose
A fascinating myth-busting piece. Lego isn’t more expensive than it used to be. But this article contains some interesting theories as to why people perceive it to be more expensive than it used to be.
Coding is for everyone — as long as you speak English — — Wired
This year marks the 30th anniversary of the World Wide Web, so there’s been a lot of pixels spilled on “the initial promises of the web”—one of which was the idea that you could select “view source” on any page and easily teach yourself what went into making it display like that.
This article makes a great point about how this promise only truly works if you can speak English.
The process described above is exactly how I learned HTML. The fact that I would have to use “color” instead of “colour” is a mildly amusing inconvenience. I hadn’t really considered before how it must feel if you don’t speak any English.
I don’t speak Russian, and assuming you don’t either, does <заголовок> and <заглавие> and <тело> and <п> still feel like something you want to tinker with?
How community politics became customer service politics (and then consumed British politics from within) —
A history of community politics, how it morphed to become people pointing at potholes, and ultimately undermined politics completely.
Activism was no longer about helping people get the power to solve their own problems, but rather demanding someone at “the council” solve them for them. Rather than “we can help you do things”, the message was now that “something must be done” and “somebody must do something”, but that somebody is almost always somebody else…
Activism based around ideology, empowering people and giving them the ability to sort things out is hard, activism based around being the most efficient local busybody and delivering the most leaflets is comparatively easy.
I have often wondered about political leaflets that are all about a hodgepodge of local issues, but are strangely noncommittal about what should be done about them. All of the leaflets, in every colour, say largely the same noncommittal things about small-to-medium-sized local issues. They almost always fail to adequately explain why Candidate X is the person to deal with it.
It’s all so uninspiring. Perhaps we need to present some actual political ideas again.
The “where’s my elephant?” theory of history — — The Outline
How Bart Simpson explains how we got into this mess.
If you give someone a joke option, they will take it.
Dutch “singing road” silenced after villagers complain: “I’m going nuts” — — The New York Times
This must be the most spurious “road safety” feature ever conceived.
A Dutch town decided to install rumble strips that are set at certain frequencies so that cars “play” the regional anthem as they drive over them.
This article focuses on the fact that this feature is driving residents crazy as they repeatedly have to hear this raspy version of the same melody all day (and night) long.
But surely the spurious justification is more deserving of ire.
Local officials hoped the strips would encourage drivers to stick to the speed limit.
Because, apparently, the melody would only play when drivers are driving at the right speed. Except, as officials concede later in the article, that’s not even true. If you drive at a different speed, the melody still plays — just at a different speed. Perhaps drivers may even speed up just to end the din more quickly.
What a terrible idea!
This article also contains a brilliant video from Tom Scott demonstrating an even more disastrous version of the same idea, in California.
The strange death of libertarian England — — Stumbling and Mumbling
Related to the idea that British people just aren’t interested in liberal ideas at the moment, Chris Dillow wonders whatever happened to right-libertarianism.
The Tories won on policies that repudiated many of their professed beliefs: a higher minimum wage; increased public spending; and the manpower planning that is a points-based immigration policy.
After outlining some reasons why this shift has occurred, he notes some less respectable explanations:
One is that we have lost the cast of mind which underpins right-libertarianism — that of an awareness of the limits of one’s knowledge. We need freedom, thought [Friedrich] Hayek, because we cannot fully understand or predict society…
We live, however, in an age of narcissistic blowhards who are overconfident about everything. This is a climate which undervalues freedom.
Opera: Phantom of the Turnaround — Hindenburg Research
If you still have the Opera web browser installed anywhere, now might be the time to stop.
With its browser business in decline, cash flow deteriorating (and balance sheet cash finding its way into management’s hands…), Opera has decided to embark on a dramatic business pivot: predatory short-term lending in Africa and Asia.
The article goes on to outline evidence of some seriously dodgy practices. What a sad end to the Opera story.
Things Fall Apart —
This articulates something I’ve been pondering for a while. Is the current political climate the result of a gradual erosion of the unwritten rules of civil society?
It turns out that the Civil Society in Britain is built on very shaky foundations. In the past few months we have seen the illegal suspension of Parliament, an act that carried no consequences whatsoever; we have seen Civil Servants bullied out of their jobs by politicians who were then rewarded for their harassment by promotion and increased status; we have seen the government spend £100s of millions on trying to deny the consequences of its own policy on Brexit and, in doing so, do possibly irreparable damage to the global reputation of the UK.
The post also makes an interesting point about how the BBC covers the UK in a way that assumes it is a stable democracy, and turns a blind eye to developments that would see other countries being scrutinised heavily.
Leaders in the past were guided by a strong sense of right and wrong — doing what’s right in the name of stability. Those days are now gone.
Ways forward for the Liberal Democrats? Why winning power is overrated
The last five years in politics show us you don’t need to gain power to achieve your objectives. Read full article
CommentWhat it’s actually like to visit Riyadh, alone, for Formula E —
It may be a 52 minute read, but every word is worth it. An honest, and at times hilariously funny, piece about the reality of working as a western woman to cover a motorsport event in Saudi Arabia.
Pedestrian ways
Town planners in the mid-20th century faced a big problem. The advent of the motor car brought increased congestion and safety risks. Planners wrongly thought that separating pedestrians and vehicles on different levels was the solution. If you know where to look, you can still see remnants of this thinking. Read full article
CommentThe complex task of simplicity —
It is human nature to add things, making them more complex. This feels like you’re doing something, but actually you’re probably making the situation worse.
We see this in web design. People like adding pages to their websites because it feels productive. But actually, the most effective websites are the ones with fewer, simpler pages.
The same can be true for any design, including the way we structure our work.
We often anchor around the wrong thing. That’s why some big institutions have no chance — they are hit by random plans and transformations rather than anchoring around purpose and iteration.
Running the World — Jarvis Cocker
A timely moment for a topical Christmas number one?
I actually remember hearing this once while I was working in Woolworths. I didn’t raise the alarm.
It is easy to despair. But I say let’s foster hope instead — — Liberal Democrats
I found this a difficult election result to digest. Never would I have expected the Liberal Democrats to get fewer than 20 MPs, never mind with one fewer MP than at the last election.
Given that they increased their share of the vote, there is clearly a strategy problem at play. (My previous post suggests some serious organisational problems as well.) Uniquely, they increased their share of the vote in every region of the UK.
But it’s also difficult to escape the conclusion that voters are simply not interested in (or convinced by) liberal ideas at the moment.
It would be arrogant to assume that the voters are wrong. Yet, Jo Swinson was right to boldly stand up for liberal ideas of openness, tolerance and bringing communities together.
She is also right to highlight that Labour are every bit as dangerous as the other nationalist parties — the Conservatives and the SNP. Those parties are all dealing in the politics of easy answers — blaming others, and seeking to divide rather than unite people.
There’s a big challenge ahead. The ideas are not wrong, and we must fight for them. But liberals must figure out how to sell this story more convincingly.
8 classic features to help you recognise an old Woolworths store — — Heritage Calling
Woolworths may have been closed for more than 10 years now, but it is still a great sport to try and spot former Woolies stores on the High Street. This article gives a few clues on what to look out for. I had no idea about the lion!
Photo — 2019-12-13
Today I’ve received a timely letter from the former leader of the Liberal Democrats. To give you a flavour, here’s the end of it.
Why do so many people turn a blind eye to Labour’s hostility towards minorities?
I’ve not had the chance this year to write in-depth explaining which way I’ve voted. But there is one feature of the commentary online this year that has really bugged me, and I need to get if off my chest. Read full article
1 commentThe handshake economy — — Music Industry Blog
The astonishing ways the Japanese music industry artificially inflates the sales of CDs.
Why xHamster is so much better at content moderation than Facebook — — OneZero
A clue on how social media can be better regulated, by looking at the porn industry.
Before anything can be posted to an adult site, it must be rigorously screened to make sure it’s not opening the site up to legal liability…
“Because we’re very aggressive in our patrol of content, the criminals know not to use us.”
It suggests that major social media services can have an active moderation policy and still “survive — even thrive”.
…given some of the horrors that the existing version of Facebook has unleashed, it’s worth considering whether a version of the site that had focused more on moderation and less on rapid growth might have been better for us all.
Labour’s broadband plan won’t work — but let’s have a national debate to find a plan that does — — Computer Weekly Editor’s Blog
A balanced piece that considers the pros and cons of Labour’s proposal to nationalise Openreach and promise free broadband for all.
What’s notable is that the only reason we’ve reached this stage is because of the utter failure of BT to do this job properly (particularly in rural areas). It is constantly being “dragged kicking and screaming” to do the basics. This has left the UK needlessly lagging behind.
Still, they’ve got the Champions League rights, huh?
The Liberal Democrats need to stand firm if Corbyn is to be kept out of Downing Street — — TheArticle
Why the Liberal Democrats are right to put candidates up against Labour.
Never mind that Labour would use its majority, should it get one, to negotiate a Brexit deal, and potentially campaign for it – to campaign for Brexit. This is an institutionally antisemitic organisation. It has, for years now, failed to tackle this issue. It is absolutely not suitable to be a party of government. The Liberal Democrats must play no part in helping put it there.
The idea that the Labour Party would be any less problematic than the Conservatives is deeply odd. Even beyond the frankly fanciful notion that Labour would put any effort into stopping Brexit, their appalling record on antisemitism makes them truly beyond the pale.
Why being kind could help you live longer — — BBC News
It has long been known that being kind to others makes you feel good and can improve your mental health. Now it seems there is a growing body of evidence suggesting that it can increase your life expectancy.
“Living with people who treat you, at best, with disregard or a lack of concern, and at worst with open hostility, is bad for you. It shortens your life, quite literally,” [Daniel Fessler] says.
“Conversely, both receiving kindness from others, and providing kindness, both of those things are the antithesis of this toxic stress situation. And they’re good for you.”
Get out of your comfort zone and talk with people
To do good stuff, you have to get out of your comfort zone. 10 years ago, just before I got my first job after graduating, I was a scared person. I still am. Read full article
CommentPhoto — 2019-11-09
Received two big leaflets from our local Labour MP. But you have to get the microscope out to find out which party he’s from. Maybe it’s to practice looking for their votes.
Also, zero mention of Brexit-enabling Jeremy Corbyn.