Archive — Personal
Note — 2020-03-20
Virtual birthday party — 9pm tonight
It’s my birthday today. But I couldn’t really be bothered to organise a physical get-together. Instead, I thought it would be fun to imagine there was some horrific virus that meant we couldn’t really leave the house much, and I had to celebrate it remotely.
Update: This will now take place at 9pm, not 7pm as before.
Bring your own Corona.
Photo — 2020-03-15
We spent this afternoon doing something nice. Katie Paterson exhibition at the Scottish National Gallery of Modern Art.
Photo — 2020-02-16
Our first wedding anniversary.
Photo — 2020-02-08
Sushi time! 🍣 Thanks Mr Waitrose.
Photo — 2020-02-07
Perks of the job. Today I had a short impromptu tour of the Royal Observatory, Edinburgh on a crisp sunny winter’s morning.
Come and work with our team!
We are looking for three experienced Content Designers to join the University of Edinburgh’s Website and Communications team as we embark on major projects to launch our new web publishing platform and services.
If you’re passionate about using evidence-based approaches to create great content that meets users’ needs, we want to hear from you.
There are three positions available. Find out more in the blog post. If you have any questions, just get in touch with me.
For my personal view on what it’s like working with the University of Edinburgh, check out my previous blog post: Why I value working in user experience in higher education.
Photo — 2020-01-24
Doing some very important A/B testing.
Balwearie High School opening (BBC archive)
This video is apparently footage from a 1964 BBC interview from the opening of my old high school, Balwearie in Kirkcaldy. It’s fascinating to see how much of it looked exactly the same when I went to school between 1998 and 2004 — and how much of it was totally different.
For example, it is a revelation to see what the roof was originally like. The attractive and useful rooftop garden and astronomical equipment was gone, replaced with a plain felt roof with a haphazard walkway of paving slabs.
The school was also about twice as big by the time I went there. No-one confused it for a luxury hotel. But then again, that’s what 30 years will do to a building.
I wonder what it’s like now, 20 more years on.
Via Rich Gordon
Photo — 2020-01-15
How do you make participation in workshops and training sessions as accessible as possible? My colleague Lizzie Cass-Maran has created these low-tech voting cards (using letters, colours and shapes to include as many people as possible) that are easy to make yourself — and a lot less fiddly than some of the technology solutions out there.
Photo — 2019-12-20
Trying out the new pub near our flat. My cocktail came with chocolate coins!
I’ve been running on-and-off for about six years. But it was only a year ago that I took part in my first Parkrun. Since then, I have done five different Parkruns in four different locations. My aim was always to run a sub-25 minute 5k. But it somehow always eluded me — until the fifth one. Read full article6 comments
The session will outline the comprehensive programme of user research the University of Edinburgh’s User Experience Service conducted on behalf of the Learn Foundations project. It will show how, as the project went along, we adopted a service design approach in order to better meet the needs of both students and staff. Read full articleComment
Note — 2019-11-22
We’re looking for a University of Edinburgh PhD student intern to work with us next year. This is an exciting time to join the Website and Communications team, and an opportunity to help us improve high-profile web services like MyEd and the University website. Take a look!
Note — 2019-11-14
Duncan’s talk will take us through how the University of Edinburgh’s User Experience Service has undertaken a comprehensive programme of user research supporting a project aimed at improving students’ experience accessing course materials digitally. Find out how they developed a programme of multiple user research methods to understand what students really need.
Time: Wednesday 4 December
Venue: Amazon Development Centre, 2–4 Waterloo Place, Edinburgh
Maybe see you there?
Photo — 2019-11-09
Received two big leaflets from our local Labour MP. But you have to get the microscope out to find out which party he’s from. Maybe it’s to practice looking for their votes.
Also, zero mention of Brexit-enabling Jeremy Corbyn.
Photo — 2019-10-29
We did it. We ordered BrewDog hybrid burgers.
Not bad! Tastier than they look. The vegan cheese is impressively good. The matcha buns don’t taste much like matcha. Wouldn’t get it again, but fun once.
Photo — 2019-10-16
Having fun with big black spaghetti
My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
Photo — 2019-09-29
Since I was a child I’ve been intrigued by what lay behind the mysteriously secretive railings of Queen Street Gardens, one of Edinburgh New Town’s many private gardens.
Normally you need to be a resident of a neighbouring street to obtain a key to the gates. But for one weekend a year, on Doors Open Day, the gates are thrown open to the wider public.
Well, one of the gates is. When we arrived at the south side of Queen Street Gardens’ eastern district, we found it locked as normal. Walking further, we found a sign informing us to enter at the opposite side, at Abercromby Place. You mustn’t make it too easy to enter, after all.
Among the interesting things to see are the Nissen hut, originally used as a bomb shelter and now used as a shed.
At the other end is the Temple of Pluto, a 1980s structure designed to disguise a gas pressure regulating station.
The central garden was also open. Most notable here is the pond and island, which is said to have inspired Robert Louis Stevenson (who, as a child, lived on the adjacent Heriot Row) to write Treasure Island.
Photo — 2019-09-28
Please ring the what?!
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn. This blog post summarises our findings.
Note — 2019-09-20
The hotel bar just played a version of Take Five in 4/4 time, and I’m slightly horrified.
My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.
Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.
Photo — 2019-09-20
Good morning. This is the view from our room for the next few days.
Here’s what happened when we ran usability testing with staff members using Learn for the first time. From four videos we found 20 usability issues, and a wide variety of strategies to complete the same basic tasks.
Note — 2019-09-14
I will be away for the next couple of weeks, as Alex and I are going on our honeymoon. I’ve scheduled a number of posts to publish while I’m away, so things aren’t going to go completely quiet. But if I seem inattentive, it’s because I am having prime holiday time.
Music was one of the jobs I was put in charge of for our wedding. Alex isn’t particularly interested in music. We don’t have any shared musical memories. We don’t have “our song”. So that made some aspects of the wedding planning tricky.
For instance, there were no obvious candidates — or, indeed, any candidates at all — for what Alex would walk down the aisle to. And because I never imagined I would get married until I met Alex, it’s not something that I had my own ideas about either.
Just a few weeks before the big day, I knew we had to make this decision. I mined my record collection for any shared musical memories we might have.
I considered something from Concrete Antenna, a beautiful experimental record that I’d never heard of until Alex bought it as a gift. It’s one of the most perfect gifts she ever got me, because I didn’t know it existed, but I loved it. But Alex decided it sounded too dark for our wedding.
Another candidate was something from the FFS album. We saw FFS when they played as part of the Edinburgh International Festival a few years ago, and we both really enjoyed the concert. But again, it didn’t strike the right tone. (We did end up using Johnny Delusional as the ceremony closer.)
Eventually, I started to just pull out records and CDs that I thought sounded nice. I had to loosen up some of the rules I had imposed on the process. Crucially, the “no Sigur Rós” rule.
Ágætis byrjun is Sigur Rós’s best album. The title track doesn’t always get the most attention, but it is my favourite from the album. Listening to it while thinking about our upcoming wedding gave it a new emotional appeal for me.
I looked up translations of the lyrics, which I hadn’t paid much attention to before because it’s sung in Icelandic. It’s actually about the band listening to the finished mix of their first album, Von, and feeling like it was OK but could be improved. The title translates as “A good beginning”.
But the lyrics are also ambiguous. An alternative interpretation is that the song is about a fledgling relationship.
It seemed particularly apt for us, because we had two “first dates”. The first one was a good start. We did better next time (and never looked back).
I really like the brief, mild moments of dissonance in this song. It’s beautiful, but not quite perfect. Like life. Or like a relationship. The key is to recognise that it’s a good beginning, and we will do better next time.
The album has just been reissued in a 20th anniversary edition with three CDs of additional material. It’s astonishing to think this is 20 years old. At least it’s not as disturbing to me as OK Computer. I only discovered Ágætis byrjun in about 2001 when it became a sleeper cult hit outside of Iceland so I can still think of it as an 18 year old album.
I’m also fond of this live acoustic version from Heim.
We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.
The latest post in my series for the Website and Communications blog about our user research work around the University of Edinburgh’s virtual learning environment.
Slides from my Edinburgh UX meetup talk on Monday 2 September 2019, about the user research we have been conducting around the needs of students and staff working with course materials digitally at the University of Edinburgh. See the more detailed blog posts about this project over at the Website and Communications team blog. Read full article1 comment
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques. This blog post summarises my experience.
Note — 2019-09-02
I’m doing a couple of talks this week. They are both about the user research we’ve been doing for the Learn Foundations project.
This evening I will be presenting at the Edinburgh UX monthly meetup. It’s a friendly meetup and it’s free, so do come along if you’re interested.
Then on Wednesday I’ll be presenting with my colleagues Karen Howie and Paul Smyth at the Association for Learning Technology (ALT) Annual Conference.
Photo — 2019-08-22
Jarv Is… Yes yes yes yes
After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.