Human-centred decisions

Design, system

Design, system

Ethan Marcotte on the “delicate act” of working with a design system. It’s the same challenge facing anyone working with a hub and spoke structure.

How do you balance a drive to standardise designs (or business processes, or policies, or whatever), against the often legitimate requirement to meet unique local needs?

It’s easy for an organization to look at that one-off pattern as a problem of compliance, of not following the established rules. And in many cases, that might be true! But it’s also worth recognizing when a variation’s teaching you a lesson: namely, that your design system isn’t meeting the needs of the people who’re using it.

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