It would be great if smart replies were actually smart

Photo — 2019-09-18

SMS message: "Text YES if that's okay or NO to cancel. To rebook text NEW." Suggested replies are: "Okay", "Done", "Great!"

It would be great if smart replies were actually smart.

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About Duncan Stephen

I am a user experience manager based in Edinburgh. My background in social science helps me understand what makes people tick. My work helps people adopt human-centred approaches* to their work.

Email ⟶ contact@duncanstephen.net

More about me and my work

Photo — 2019-09-18

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