Content design

Article — 27 September 2026 — 1,503 words

The LLM in the room — Going beyond using AI to do someone else’s job badly

Economics — Human-centred approaches — Society — Technology

People mostly use artificial intelligence to do the jobs they didn’t value anyway. But this amounts to cutting our colleagues out. Value must be created through human-to-human exchanges. So we should rapidly focus on uses of AI that go beyond trying to do someone else’s job badly.

Article — 2 March 2026 — 212 words

Connected content learning sessions for public sector colleagues

Information architecture

Work: Scottish Government

I am pleased to be involved in organising a series of learning sessions about connected content and information architecture. This series is available to colleagues working in the public sector. The first sessions are this week.

Article — 9 April 2025 — 2,620 words

The pain in a name — Is information architecture right to call itself architecture?

Architecture — Information architecture — Technology

I have long felt uneasy about modern occupations associating themselves with high-status traditional professions. This has been brought into sharp focus for me since I started a role last year focusing heavily on information architecture, to the annoyance of my wife Alex, who is an actual architect.

Article — 29 June 2018 — 2,912 words

UX Scotland 2018 — My notes from each session

Business — User experience

Work: The University of Edinburgh

Adapted from a post originally published on the University of Edinburgh Website and Communications blog. I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to. […]

Article — 29 September 2017 — 1,095 words

Bespoke workshops to develop a Human Resources digital strategy

Business — Digital — User experience

Work: Human Resources digital strategy

Adapted from a post originally published on the University of Edinburgh Website and Communications blog. When working with University Human Resources Services (UHRS) to help them develop a digital strategy, we took a bespoke approach to best meet the needs of their team. In most cases, we would kick off a project like this with […]

Article — 21 February 2014 — 825 words

Replacing the Flash world map for entrance requirements

Accessibility — User experience — Web

Work: Study at St Andrews website

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. One of the biggest issues we have had to tackle while working on the new Study at St Andrews website is the entrance requirements and country information section. The website contained a Flash world map that was considered to […]

Article — 17 January 2014 — 1,021 words

History of the Study at St Andrews website project

Information architecture — User experience — Web

Work: Study at St Andrews website

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. The first project of the digital communications team is a relaunch of the website for prospective students. This project began about a year ago, long before the digital communications team was formed. Lean sessions In early 2013, members of […]