User experience lessons from a university dumping Blackboard
One university got so frustrated with Blackboard they finally ditched it. But this experience highlights a big problem with almost all enterprise software.
Tag: Customer experience
The limitations of the phrase user experience
The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic.
The vital lesson digital designers must learn from architecture’s postwar mistakes
Like the mid-century modernists, today’s digital designers are creating the future. Some digital designers are making the same fundamental mistakes.