Human-centred decisions
Today I have started a new job. But while I’m looking forward, I have also been reflecting, as this moment marks my first real move away from higher education. Despite the differing natures of the three organisations I worked for, there were many parallels across them.
Slides from my UCD Gathering talk on Thursday 15 October 2020, about the work we’ve been doing at the University of Edinburgh to improve the experience of students and staff working with course materials digitally.
I’m pleased to be speaking at UCD Gathering, a new virtual conference taking place on 15 and 16 October, about my team’s service design approach to improving the way staff use our virtual learning environment to better meet students’ needs.
This week I presented to the UX Glasgow community about our user research into the needs of students and staff working with course materials digitally at the University of Edinburgh. It was my first real experience of presenting to a live audience remotely.
The session will outline the comprehensive programme of user research the University of Edinburgh’s User Experience Service conducted on behalf of the Learn Foundations project. It will show how, as the project went along, we adopted a service design approach in order to better meet the needs of both students and staff.
One university got so frustrated with Blackboard they finally ditched it. But this experience highlights a big problem with almost all enterprise software.
Slides from my Edinburgh UX meetup talk on Monday 2 September 2019, about the user research we have been conducting around the needs of students and staff working with course materials digitally at the University of Edinburgh. See the more detailed blog posts about this project over at the Website and Communications team blog.
Your organisation really needs to value qualitative data more than it probably does.
