At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be. Read full article
8 commentsService design and the Mario complex
Archive — Maintenance
The perils of the ‘launch and leave’ approach to project management
Our perspective on how a digital product should be managed is strongly influenced by our background and our role. That certainly helps explain some of the difficult conversations I have had over the years. Read full article
1 comment