Pop-up research

Article — 24 April 2019 — 328 words

I’ve had a great time over the past two days on the Service Design Academy’s user research bootcamp. These bootcamps are truly intensive. We were working with a live brief in a serious problem space.

Article — 16 July 2018 — 1,183 words

Understanding user behaviour for online learning recruitment

User experience — User research — Web

Work: The University of Edinburgh

Adapted from a post originally published on the University of Edinburgh Website and Communications blog. I have recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer. Online learning is a key focus for the University of Edinburgh, with the potential to reach new […]