Archive — Self-checkouts

The flowSimon Wilson

Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour.

Happens all the time — people are used to these things but the machines aren’t used to what the people now do. I am here to correct the machines.

Comment

The dark art of stealing from self-checkouts

The dark art of stealing from self-checkouts

Anyone who pays for more than half of their stuff in self checkout is a total moron.

I have long wondered how much stealing goes on at self-checkouts. It turns out, quite a lot — but presumably not enough to make many retailers think twice about having them. What’s interesting is that many self-checkout thieves are apparently otherwise generally law-abiding.

Comment