Tag: Self-checkouts

  • The flow — Simon Wilson

    Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour. Happens all the time — people are used to these things but […]

  • The dark art of stealing from self-checkouts

    The dark art of stealing from self-checkouts Anyone who pays for more than half of their stuff in self checkout is a total moron. I have long wondered how much stealing goes on at self-checkouts. It turns out, quite a lot — but presumably not enough to make many retailers think twice about having them. […]