Service Design in Government

Article — 13 October 2020 — 1,283 words

UX design’s UX design problem

How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it.

Article — 14 June 2020 — 3,435 words

Service design and the Mario complex

Service design — User experience — User research

At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.

Article — 11 March 2020 — 2,196 words

View from Service Design in Government 2020

Service design — User research

Work: The University of Edinburgh

Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.