How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it. Read full article
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Archive — Service Design in Government
Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be. Read full article
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Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on. Read full article
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