Since 2014, Formula 1 has been in a state of equilibrium, with Mercedes in full control. But these past four exciting races suggest that equilibrium is shifting. Read full article
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Your organisation really needs to value qualitative data more than it probably does. Read full article
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On our wedding day I discovered that getting married is actually quite a dangerous business. Here are a selection of the health and safety nightmares we encountered that day. Read full article
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“On July 14th 1986 The Designers Republic was declared.” Celebrating 33 years of Brain Aided Design. Read full article
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When people ask me how our wedding was, I say two things. It was a very stressful day. But it was also the happiest I’ve ever been. Read full article
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It is suggested that a decline in our careers is inevitable, and comes earlier than you might expect. So what should we do about it? Read full article
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Max Verstappen’s comeback from a poor start will surely go down as one of the great drives. Yet, the threat of a penalty hung over him for hours after the race — and it didn’t really need to. Read full article
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Since Renault re-entered F1 as a full works team in 2016, they have exhibited a disturbing trait. They focus too much on their drivers. Read full article
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How do service design approaches need to improve, and what is the next step? Read full article
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Given the furore that surrounded Sebastian Vettel’s penalty, I wasn’t surprised about any aspect of it. But more worryingly for F1, I can just as easily imagine the furore if he hadn’t received the penalty. Read full article
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We went to Stewart Brewing’s Craft Beer Kitchen to brew our own beer for our wedding. Read full article
CommentThis incredible interview with Zak Brown goes into excruciating detail about the team's embarrassing failure to qualify for the Indianapolis 500. Read full article
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Pundits feel frustrated following the dull Spanish Grand Prix. But did Formula E's race in Monaco the day before provide a massive clue as to how to improve F1? Read full article
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In September, Alex and I made each other's wedding rings with Scarlett Erskine. Read full article
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Focus groups are probably the user research method that most non-specialists are familiar with. They are also still among the most common user research methods used. This, despite their many flaws. Read full article
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Four races into the Formula 1 season, patterns are being set. For instance, the Azerbaijan Grand Prix continued the trend of Valtteri Bottas turning up the heat on Lewis Hamilton. Read full article
CommentTwo things this week have given me a big reminder of why I'm a Liberal Democrat. Read full article
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I've had a great time over the past two days on the Service Design Academy's user research bootcamp. These bootcamps are truly intensive. We were working with a live brief in a serious problem space. Read full article
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At this weekend’s Rome E-Prix, Formula E saw its seventh different driver, for a seventh different team, win the seventh race of the season. While on paper this sort of unpredictability is a good thing, there comes a point where it lacks credibility. Formula E is reaching that point. Read full article
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It’s fashionable to dismiss rational choice theory out of hand. But contrary to what you may have been told, aspects of rational choice theory can still be helpful in understanding the world. And I find it a useful way to think about user experience. Read full article
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This time last year, Alex and I went on holiday with our friends Louise and Jamie to Barcelona. Read full article
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Formula 1 has its new wunderkind in Charles Leclerc. His performance has immediately raised questions about Sebastian Vettel. Should this in turn make us ask questions about Daniel Ricciardo. Read full article
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Welcome to my new home. Read full article
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Every so often I hear a piece of music that turns my understanding of music upside down. Scott Walker made one of those tracks. I knew I had to investigate further. Read full article
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For all the intrigue, the evidence of winter testing and the first race of the season actually suggests that not much has changed in F1’s pecking order. This shows how the influence of power units over a team’s performance has been grossly overstated. Read full article
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Today the world marks the 30th birthday of the web. I could have said ‘celebrates’ instead of ‘marks’. But despite — or perhaps because of — the fact that it’s the most revolutionary advance in communications of our lifetime, the mood seems reflective rather than celebratory. Read full article
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It would have been an embarrassing start to the year by anyone’s standards. But for a team like Williams, it has been utterly mortifying. Formerly known as Williams Grand Prix Engineering, this team has always taken a great pride in its engineering excellence. In the past couple of years, that reputation has been shattered. Read full article
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Last Saturday, 16 February 2019, Alex and I got married. Read full article
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Alex and I are getting married this weekend, so the blog is going on the back burner for now. I'll be back later in February. Read full article
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I’m tired with arguments that email is a productivity destroyer, and meetings are a waste of time. Or that they somehow prevent you from doing your “real work”. Read full article
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A couple of weekends ago I had my stag weekend in Aviemore. Read full article
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The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic. Read full article
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Alex and I took a short break over new year to Marstrand in Sweden. Read full article
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The cards are up in the air in the competition to wake up the nation. Seemingly every major station has seen its breakfast line-up change in the past few months. Read full article
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Here are some recent thought-provoking blog posts about Brexit I’ve seen. The first two particularly relate to the damage being caused by Jeremy Corbyn’s approach. The other two are different perspectives from Liberal Democrats. Read full article
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Last year I began a routine of publishing shorter posts on an almost-daily basis. Today marks a full year of blogging on a daily basis. It's also the day I'll stop posting each day. Read full article
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There has been some snooty commentary surrounding the potential loss of HMV. But it is sad news that it is once again in trouble. Read full article
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Thinking about it, 2018 hasn't been a particularly notable year. Then again, in 2017 I got a new job, and I got engaged. So that was always going to be a tough act to follow. Read full article
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There is a stereotype about mildly panicking male shoppers wandering around shops at the last minute on Christmas Eve, not quite knowing what to buy. I learnt that such people were not always male, and some of them were rather old enough to know better than to leave things at the last minute. Read full article
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We need to stop Brexit now. Read full article
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About 20 years ago I watched a TV programme featuring the magician Paul Zenon. He invited the viewers to think of a card, and he said he could guess the card you were thinking of. Read full article
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This year's Belgian Grand Prix may have been a damp squib, but we still had a great time on race day. Read full article
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The on-track action ramped up on Saturday, with the the first races of the weekend — and F1 qualifying. But the handheld F1 Vision device could have done with some improvements. Read full article
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I already thought I was quite good at presenting, but recently I've had to up my game. These two resources have helped me do that. Read full article
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Even though both Gordon and I have been avid Formula 1 fans since we were kids, we have never made it to a grand prix. That changed when we went with Alex on a road trip to see the Belgian Grand Prix. Read full article
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There is a problem with user experience. But if we're smart, it's also an opportunity to become more relevant, and solve some of society's biggest problems. Read full article
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I've been hit with a nasty cold-or-flu-like virus. Read full article
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When it came out in 2001, Drukqs divided critics. But for me, it's still the most important Aphex Twin album. Read full article
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Whether I’m the interviewee or an interviewer, I find this section of a job interview one of the most interesting and telling moments. Read full article
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Lots of expensive schemes have forced the BBC and Channel 4 to make TV less London-centric. But why has ITV been allowed to continue centralising? Read full article
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