How do you make participation in workshops and training sessions as accessible as possible? My colleague Lizzie Cass-Maran has created these low-tech voting cards (using letters, colours and shapes to include as many people as possible) that are easy to make yourself — and a lot less fiddly than some of the technology solutions out there.
Archive — Link
I have been using these calendar files for years. It’s a great way of keeping on top of things. There’s a calendar for almost every motorsport series you can think of. Add them to your calendar app for a simple way of knowing who’s racing when.
How Amazon appear to have had undue influence on the music charts. River by Ellie Goulding is this week’s number one, seemingly because Amazon have added it to their Christmas music playlists. So whenever anyone asked their new Alexa to play Christmas music, this new single got played — propelling it to number one.
This article also contains some interesting details about the pros and cons of different ways of compiling music charts in the streaming era.
If the voices of those clamouring for the charts to discriminate between “lean in” and “lean back” streams — i.e. those which the user has actively chosen to hear rather than simply being served up in a playlist — grow ever louder in the new year, then River will be held up as a shining example of why that needs to happen.
It may be a 52 minute read, but every word is worth it. An honest, and at times hilariously funny, piece about the reality of working as a western woman to cover a motorsport event in Saudi Arabia.
It is human nature to add things, making them more complex. This feels like you’re doing something, but actually you’re probably making the situation worse.
We see this in web design. People like adding pages to their websites because it feels productive. But actually, the most effective websites are the ones with fewer, simpler pages.
The same can be true for any design, including the way we structure our work.
We often anchor around the wrong thing. That’s why some big institutions have no chance — they are hit by random plans and transformations rather than anchoring around purpose and iteration.
I found this a difficult election result to digest. Never would I have expected the Liberal Democrats to get fewer than 20 MPs, never mind with one fewer MP than at the last election.
Given that they increased their share of the vote, there is clearly a strategy problem at play. (My previous post suggests some serious organisational problems as well.) Uniquely, they increased their share of the vote in every region of the UK.
But it’s also difficult to escape the conclusion that voters are simply not interested in (or convinced by) liberal ideas at the moment.
It would be arrogant to assume that the voters are wrong. Yet, Jo Swinson was right to boldly stand up for liberal ideas of openness, tolerance and bringing communities together.
She is also right to highlight that Labour are every bit as dangerous as the other nationalist parties — the Conservatives and the SNP. Those parties are all dealing in the politics of easy answers — blaming others, and seeking to divide rather than unite people.
There’s a big challenge ahead. The ideas are not wrong, and we must fight for them. But liberals must figure out how to sell this story more convincingly.
Drivers had expressed doubts over the new constructions after testing the during the first practice session for the United States Grand Prix in November. They were given the chance to test the new compounds alongside the 2019 rubber at Yas Marina last week.
However that failed to ease concerns over the 2020 tyres. Following the test Romain Grosjean said the new tyres were not a clear improvement over the ones used this year.
How many more stories like this do there need to be before people start concluding that Pirelli simply aren’t up to the job of supplying tyres to Formula 1?
The astonishing ways the Japanese music industry artificially inflates the sales of CDs.
What might lead Lewis Hamilton to drive to Ferrari, and the pros and cons of doing so.
If Mercedes pull out of Formula 1 next year, moving to Ferrari would possibly be his only chance of surpassing Michael Schumacher as the most successful F1 driver of all time. But could he really bring himself to break his equally incredible record of racing with Mercedes power throughout his entire career?
Every race he has ever run has been with a three-pointed star on the car’s nose, which shows incredible loyalty. And he is very conscious of his future earnings.
He wants to continue bringing in eight figures a year. If he retires in a Mercedes he will be an ambassador for life, a lucrative deal I call ‘Fangio Plus’.
A clue on how social media can be better regulated, by looking at the porn industry.
Before anything can be posted to an adult site, it must be rigorously screened to make sure it’s not opening the site up to legal liability…
“Because we’re very aggressive in our patrol of content, the criminals know not to use us.”
It suggests that major social media services can have an active moderation policy and still “survive — even thrive”.
…given some of the horrors that the existing version of Facebook has unleashed, it’s worth considering whether a version of the site that had focused more on moderation and less on rapid growth might have been better for us all.
This article was written in the immediate aftermath of the 2002 Austrian Grand Prix, which was ruined by the most flagrant and offensive display of team orders in history. Rubens Barrichello, having had the upper-hand over Michael Schumacher for the entire weekend, ceded the victory to his team-mate literally at the finish line.
As you would expect from Clive James, this is a brilliant piece of writing. He really got to the appeal of motorsport like few could.
But seeing this article float through my Twitter timeline in the aftermath of Clive James’s death this week, it’s got me thinking.
Did Clive James stay true to his word? Did he never watch an F1 race again? I’m not aware of any contributions of his, beyond this moment. Am I wrong?
Useful definitions outlining the differences between user-centred design, person-centred design and human-centred design.
If user-centred design is more functional in terms of understanding and meeting needs. Person-centred design is more holistic. This means that it’s more focussed on emotional needs and goals. Human-centred design is then about thinking beyond individual needs and more towards the collective needs of a system, place, or community.
The first in-depth interview with Juan Manuel Correa since his tragic accident at Spa-Francorchamps. It’s an emotional read.
It’s strange that I didn’t lose consciousness in the crash, it was an impact of 70 g, when I told doctors that I hadn’t lost consciousness they didn’t believe me. Before I crashed I put my muscles hard and I held on tight, that helped me too. I wanted to get out of the car myself, I was conscious throughout the whole accident.
Why it may not always be right to design as smooth a journey as possible.
This idea seems counter-intuitive at first, but makes perfect sense on further reflection.
…people who had an issue with a service that was later resolved gave a better rating to it than people who didn’t have any.
It reminds me of a story (which I now cannot find) about someone who annually camped out for nights on end to get tickets for a particular event. One year, this person’s dedication was rewarded with free tickets. This gift offended the person. They derived their utility from the effort they were putting in (or perhaps in showing that effort to other people). The value was in the struggle.
A balanced piece that considers the pros and cons of Labour’s proposal to nationalise Openreach and promise free broadband for all.
What’s notable is that the only reason we’ve reached this stage is because of the utter failure of BT to do this job properly (particularly in rural areas). It is constantly being “dragged kicking and screaming” to do the basics. This has left the UK needlessly lagging behind.
Still, they’ve got the Champions League rights, huh?
Interview with Sílvia Bellot, who will become the race director for Formula 2 and FIA Formula 3 next year. At the age of just 34, she becomes the first woman to hold this important role.
Motor racing is still overwhelmingly dominated by men on and off the track and Bellot is more than aware of the importance of her achievements. “I feel I have an extra responsibility because I am a role model for young women,” she says. “In the FIA Women in Motorsport Commission we believe the best way is to show we have the women already in the sport. If I can do it, it proves someone else can do it. I know it could impact on other women’s lives.”
Why the Liberal Democrats are right to put candidates up against Labour.
Never mind that Labour would use its majority, should it get one, to negotiate a Brexit deal, and potentially campaign for it – to campaign for Brexit. This is an institutionally antisemitic organisation. It has, for years now, failed to tackle this issue. It is absolutely not suitable to be a party of government. The Liberal Democrats must play no part in helping put it there.
The idea that the Labour Party would be any less problematic than the Conservatives is deeply odd. Even beyond the frankly fanciful notion that Labour would put any effort into stopping Brexit, their appalling record on antisemitism makes them truly beyond the pale.
I’m sure there’s not a perfectly innocent explanation for this.
It has long been known that being kind to others makes you feel good and can improve your mental health. Now it seems there is a growing body of evidence suggesting that it can increase your life expectancy.
“Living with people who treat you, at best, with disregard or a lack of concern, and at worst with open hostility, is bad for you. It shortens your life, quite literally,” [Daniel Fessler] says.
“Conversely, both receiving kindness from others, and providing kindness, both of those things are the antithesis of this toxic stress situation. And they’re good for you.”
Reasons why you shouldn’t simply ask users to choose which design they prefer.
It turns out people aren’t good at answering this kind of question. People don’t know why, or they don’t care enough to answer, or they may not want to tell you. When asked for an opinion, most people will form one on the spot. Such opinions aren’t carefully considered or deeply held. It’s not that UX researchers don’t care what people like: it’s just risky making important design decisions based on fickle opinions.
User experience isn’t about discovering what people think they want. It’s about finding out what they need.
A wonderful interview with Margaret Calvert, who worked with Jock Kinnear on my favourite design — the system of UK road signs.
If you look on Wikipedia, it says we were “responsible for some of the road signs”. We weren’t – we were responsible for thinking out an entire system as well as designing how it was to be, the arrangement of the information and the pictograms that followed. It wasn’t just “some road signs” – that is such an understatement!
Useful for those who like to write in plain language.
In this case, most people (including, at times, myself) have fallen foul of the trap described here. That of thinking that setting a few breakpoints for smaller screens is enough to be responsive.
It reminded me of Jakob Nielsen’s 2012 article in which he advocated building a complete separate mobile site. This was a controversial viewpoint at a time when responsive design was becoming seriously trendy.
But seven years on, can we truly say the mobile web is a great experience?
A reflection on the Agile Manifesto, 18 years on, “making it old enough to drink in pubs”.
The point about the “subtle use of language” in the original Agile Manifesto particularly resonated with me.
When you read it, its simplicity is striking, and it’s actually difficult to disagree with any of it.
The problem is, simple doesn’t sell textbooks, training or consultancy. So over time, agile has been bastardised to become this monstrosity (courtesy of Deloitte).
If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.
Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.
Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.
…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.
I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.
We should encourage more people to do so.
For years certain people have been telling us not to criticise Pirelli’s high degradation tyres on the basis that “they were only delivering what the FIA asked”. Now, so many years on, and with so many different tyre degradation philosophies supposedly having been pursued, the question is unavoidable. Are Pirelli truly equipped enough to supply tyres to Formula 1, which is supposed to showcase the pinnacle of motorsport technology?
My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
This story isn’t quite as juicy as the headline suggests. Essentially Ron Dennis asked Nick Fry for Brawn GP’s chassis performance figures to help him benchmark the performance of the McLaren.
But it’s still an extraordinary revelation. And one quote in particular made me think of much more recent events.
According to Fry, Dennis told him McLaren’s MP4-24 chassis “is totally under-performing, as you have no doubt noticed, but my engineers say our aerodynamic package is on the money. The thing is I just don’t believe them.”
McLaren’s engineering director at the time was Paddy Lowe, whose recent spell at Williams appeared to be… under-performing.
Meanwhile, the denial at McLaren about their chassis performance continued up until last year. Then, it became crystal clear that blaming all their problems on Honda engines wasn’t going to wash.
I’ve written many times about how McLaren’s (and Williams’) problems go back many years. This new insight gives us a clue that senior figures were beginning to cotton onto that as early as 2009.
Why do unethical products keep being designed? According to Ovetta Sampson, it’s because of an unnecessary disconnect between user researchers and data scientists.
…it’s easier to say, “I’m just the engineer” or ”I’m just the numbers guy.” It allows us to divorce ourselves from the responsibility of what that data can do to people.
The most notable thing about this article is the sorry list of weak excuses offered up by businesses who can’t be bothered to make their websites accessible.
- “…a blind person can always ring Domino’s toll-free number and order that way…”
- Why should they have to?
- “…there is no clear objective guidance on what constitutes an ‘accessible’ website.”
- O rly?
- “The online environment was never intended to be covered by the ADA…”
- Says who?
How about just doing the basics that will help include your customers, and your fellow human beings?
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn. This blog post summarises our findings.
Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour.
Happens all the time — people are used to these things but the machines aren’t used to what the people now do. I am here to correct the machines.
My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.
Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.
In the grand delusion that is Brexit, the grandest delusion of all is the Brexiteers’ fawning adoration of the Technology God. According to Brexiteers, the Technology God will banish all problems, particularly those associated with the border on the island of Ireland. Grand Boffo Johnson ascended the mountain, and the Technology God conveyed the message that there existed no need for a border because the Technology God would solve everything. No evidence, no detail required, just faith in the Technology God.
Outsourcing your decision-making to vague promises from technology is a way of avoiding thinking about the people your policies will impact.
Technology isn’t neutral. It’s only as good as the intentions behind it. Technology is created by humans. It impacts humans. If you’re creating the technology, you must think of the impact on your fellow humans.
As people say in the technology world, “garbage in, garbage out”.
The best bit about this is the fact that they are apologising in advance for the inevitably poor quality of coverage in Singapore…
…we have to really convey what the city is like, this amazing skyline and these fantastic buildings.
How about no?
I’m sure it’s in the contract with the Singapore Grand Prix race promoters, that they must allot a certain amount of the broadcast to showing the city, and not the race. The same goes with Abu Dhabi and that ridiculous vibrator-shaped hotel.
And the Russian Grand Prix. Every year, without fail, they have cut away from the live action to broadcast footage of Vladimir Putin arriving by helicopter about a third of the way through the race. Then some laps later they show him gormlessly sitting next to Bernie Ecclestone in a near-empty grandstand, looking about as interested in the race as some lichen would. Every year. Watch it this year and take a drink when it happens.
The sooner F1 becomes less reliant on these ridiculous publicity-hungry governments, and goes back to real racing on proper circuits, the better. But then, it will be harder to excuse the bad TV coverage.
Here’s what happened when we ran usability testing with staff members using Learn for the first time. From four videos we found 20 usability issues, and a wide variety of strategies to complete the same basic tasks.
We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.
The latest post in my series for the Website and Communications blog about our user research work around the University of Edinburgh’s virtual learning environment.
Boris Johnson has secretly ordered the Cabinet Office to turn the government’s public internet service into a platform for “targeted and personalised information” to be gathered in the run-up to Brexit, BuzzFeed News has learned.
In a move that has alarmed Whitehall officials, the prime minister has instructed departments to share data they collect about usage of the GOV.UK portal so that it can feed into preparations for leaving the European Union at the end of next month.
This is why I am unlikely ever to work for a government.
Govt spox tells me this is normal and legal, the data is anonymised, and it’s only about improving the efficiency of https://t.co/SsTD9HR8RA. OK, so why is it being done now with haste, and through the no-deal XO committee? They had no answer for that. https://t.co/STansZ6V0b
— Alex Spence (@alexGspence) September 10, 2019
It’s 15 years since the Design Council came up with the double diamond, a model of the design process.
I find it useful as a general guide, although it does seem to confuse many people who assume it to be a strictly linear process. Recent conversations I’ve had at both the Service Design Academy and work have shown me that it remains a challenge to truly convey the complexity of a design process, and that the double diamond may in fact hinder this.
As always, it’s about having the right approach and mindset, rather than expecting an off-the-shelf tool or model to fix all your problems. Cat Drew’s article points this out:
But following a toolkit does not equal designing a good solution to the right problem. It is as much about the mindsets as the tools (e.g. being humble and open to ideas coming from everywhere and changing as a result of feedback, curious about what’s really going on and how things are working or not and working as teams rather than as a lone genius).
A very frank, in-depth interview with Daniel Riccardo talking about the aftermath of Anthoine Hubert’s death and how he got back into the cockpit to start the race less than 24 hours later.
I found his description of going through Raidillon for the first time particularly powerful:
I told myself: ‘Go full throttle, and just don’t over-think this corner, don’t over-think any of it.’ Out of the pits… held it full. That was a relief but it felt good to get out there and do that. And that also told me that I was ready to go.
I think if I was, big lift and scared, then that would be a sign that maybe I shouldn’t be on the track right now. I guess I wanted to do that to test myself and then it all felt right.
In the wake of Johann Zarco’s request to be released from his contract with KTM, Mat Oxley uncovers a side of MotoGP riders not often talked about.
Do MotoGP riders — surely some of the strongest people on Earth — get depressed? Of course they do! Motorcycle racing may be a macho game, but machismo never stopped anyone getting depressed, quite the opposite, in fact.
It’s also fascinating to see Valentino Rossi talking so openly about his mental health issues when he raced for Ducati.
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques. This blog post summarises my experience.
On the campaign to remove — or make less prominent — walls of portraits of old white men from academia’s past.
“It just sends the message, every day when you walk by it, that science consists of old white men,” says [neuroscientist Leslie] Vosshall. “I think every institution needs to go out into the hallway and ask, ‘What kind of message are we sending with these oil portraits and dusty old photographs?'”
While defenders of dude walls warn of erasing history, the counterpoint is powerful:
…some argue that the old portraits themselves have erased history, by glorifying white men who hold power while ignoring the contributions to science and medicine made by women and people of colour.
Celebrations of individuals in this way always make me wary. It seems to be particularly common in higher education, where awards and buildings are routinely named after white males.
But very few breakthroughs are truly the work of a single individual. The people honoured in this way are likely the people most adept at taking all the credit for other people’s work.
This piece builds on the idea that there is no such thing as neutral data, and combines it with the fact that humans are naturally drawn towards stories.
The problem is, data isn’t simple or neutral or even factual. The best data needs explanatory stories. The human mind is a story processor, and to understand something is to know a good story about it.
Why “brand voice” or creativity shouldn’t stop you making your content readable and accessible.
…a brilliant brand voice isn’t brilliant if it isn’t readable and accessible to all.
What3Words may have a good publicity operation, but as Terence Eden points out here, there are many problems with it. It’s not open, it’s difficult to work across languages, and at times it’s even culturally insensitive.
An excellent piece on the damage caused by conflating bad behaviour with mental ill health.
Conflating mental illness with cruelty adds to the stigma of mental illness…
Excusing horrible behaviour for a mental disorder makes it seem as though being horrible is the norm for people with mental illness. And that’s not okay.
After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.