How Bart Simpson explains how we got into this mess.
If you give someone a joke option, they will take it.
How Bart Simpson explains how we got into this mess.
If you give someone a joke option, they will take it.
Come and work with our team!
We are looking for three experienced Content Designers to join the University of Edinburgh’s Website and Communications team as we embark on major projects to launch our new web publishing platform and services.
If you’re passionate about using evidence-based approaches to create great content that meets users’ needs, we want to hear from you.
There are three positions available. Find out more in the blog post. If you have any questions, just get in touch with me.
For my personal view on what it’s like working with the University of Edinburgh, check out my previous blog post: Why I value working in user experience in higher education.
This is possibly the best explanation I’ve seen of how to conduct user research interviews. This framework could be given to almost everyone, and they would be on their way to conducting good interviews.
It includes a very useful diagram outlining how to structure the interview — when to be open, and when to narrow down.
Why a design system should not be thought of as a Thing like a style guide, but in fact is all about building a community.
I have to tell you: a lot of the time that I’m working in design systems, I’m not even touching a design tool. Or coding. Rather, it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting. That’s a lot of invisible systems work right there.
An exploration of the similarities and differences between journalism and design, and how the two disciplines can support each other.
Like journalists, designers research human behaviour, through interview and observation, in an attempt to understand complex problems…
But where journalists focus on content, designers focus on experience — what and who the content is for, how it’s delivered, and how behaviour may change as a result. And where journalists synthesise these insights to tell stories, designers push into making solutions.
This must be the most spurious “road safety” feature ever conceived.
A Dutch town decided to install rumble strips that are set at certain frequencies so that cars “play” the regional anthem as they drive over them.
This article focuses on the fact that this feature is driving residents crazy as they repeatedly have to hear this raspy version of the same melody all day (and night) long.
But surely the spurious justification is more deserving of ire.
Local officials hoped the strips would encourage drivers to stick to the speed limit.
Because, apparently, the melody would only play when drivers are driving at the right speed. Except, as officials concede later in the article, that’s not even true. If you drive at a different speed, the melody still plays — just at a different speed. Perhaps drivers may even speed up just to end the din more quickly.
What a terrible idea!
This article also contains a brilliant video from Tom Scott demonstrating an even more disastrous version of the same idea, in California.
🙈 I’d almost forgotten about USF1. Good grief, what a pair of charlatans. It’s hard to believe this was 10 years ago.
A useful guide for those of us trying to push user research forward in our organisations.
Related to the idea that British people just aren’t interested in liberal ideas at the moment, Chris Dillow wonders whatever happened to right-libertarianism.
After outlining some reasons why this shift has occurred, he notes some less respectable explanations:
One is that we have lost the cast of mind which underpins right-libertarianism — that of an awareness of the limits of one’s knowledge. We need freedom, thought [Friedrich] Hayek, because we cannot fully understand or predict society…
We live, however, in an age of narcissistic blowhards who are overconfident about everything. This is a climate which undervalues freedom.
If you still have the Opera web browser installed anywhere, now might be the time to stop.
With its browser business in decline, cash flow deteriorating (and balance sheet cash finding its way into management’s hands…), Opera has decided to embark on a dramatic business pivot: predatory short-term lending in Africa and Asia.
The article goes on to outline evidence of some seriously dodgy practices. What a sad end to the Opera story.
This video is apparently footage from a 1964 BBC interview from the opening of my old high school, Balwearie in Kirkcaldy. It’s fascinating to see how much of it looked exactly the same when I went to school between 1998 and 2004 — and how much of it was totally different.
For example, it is a revelation to see what the roof was originally like. The attractive and useful rooftop garden and astronomical equipment was gone, replaced with a plain felt roof with a haphazard walkway of paving slabs.
The school was also about twice as big by the time I went there. No-one confused it for a luxury hotel. But then again, that’s what 30 years will do to a building.
I wonder what it’s like now, 20 more years on.
Via Rich Gordon
Researchers at Princeton University called three of the four major [US] carriers and tried to convince customer service representatives to move phone numbers to new sim cards. Verizon, AT&T and T-Mobile each received ten calls from the researchers, who posed as customers.
Astoundingly, in all 30 cases the fake customers successfully convinced the carriers to move the numbers to new sim cards.
This matters because so many other services (such as banking systems) rely on SMS for authentication. If you only need to convince one customer service representative to swap a phone number, you could potentially have access to… almost anything.
This articulates something I’ve been pondering for a while. Is the current political climate the result of a gradual erosion of the unwritten rules of civil society?
It turns out that the Civil Society in Britain is built on very shaky foundations. In the past few months we have seen the illegal suspension of Parliament, an act that carried no consequences whatsoever; we have seen Civil Servants bullied out of their jobs by politicians who were then rewarded for their harassment by promotion and increased status; we have seen the government spend £100s of millions on trying to deny the consequences of its own policy on Brexit and, in doing so, do possibly irreparable damage to the global reputation of the UK.
The post also makes an interesting point about how the BBC covers the UK in a way that assumes it is a stable democracy, and turns a blind eye to developments that would see other countries being scrutinised heavily.
Leaders in the past were guided by a strong sense of right and wrong — doing what’s right in the name of stability. Those days are now gone.
How do you make participation in workshops and training sessions as accessible as possible? My colleague Lizzie Cass-Maran has created these low-tech voting cards (using letters, colours and shapes to include as many people as possible) that are easy to make yourself — and a lot less fiddly than some of the technology solutions out there.
I have been using these calendar files for years. It’s a great way of keeping on top of things. There’s a calendar for almost every motorsport series you can think of. Add them to your calendar app for a simple way of knowing who’s racing when.
How Amazon appear to have had undue influence on the music charts. River by Ellie Goulding is this week’s number one, seemingly because Amazon have added it to their Christmas music playlists. So whenever anyone asked their new Alexa to play Christmas music, this new single got played — propelling it to number one.
This article also contains some interesting details about the pros and cons of different ways of compiling music charts in the streaming era.
If the voices of those clamouring for the charts to discriminate between “lean in” and “lean back” streams — i.e. those which the user has actively chosen to hear rather than simply being served up in a playlist — grow ever louder in the new year, then River will be held up as a shining example of why that needs to happen.
It may be a 52 minute read, but every word is worth it. An honest, and at times hilariously funny, piece about the reality of working as a western woman to cover a motorsport event in Saudi Arabia.
It is human nature to add things, making them more complex. This feels like you’re doing something, but actually you’re probably making the situation worse.
We see this in web design. People like adding pages to their websites because it feels productive. But actually, the most effective websites are the ones with fewer, simpler pages.
The same can be true for any design, including the way we structure our work.
We often anchor around the wrong thing. That’s why some big institutions have no chance — they are hit by random plans and transformations rather than anchoring around purpose and iteration.
I found this a difficult election result to digest. Never would I have expected the Liberal Democrats to get fewer than 20 MPs, never mind with one fewer MP than at the last election.
Given that they increased their share of the vote, there is clearly a strategy problem at play. (My previous post suggests some serious organisational problems as well.) Uniquely, they increased their share of the vote in every region of the UK.
But it’s also difficult to escape the conclusion that voters are simply not interested in (or convinced by) liberal ideas at the moment.
It would be arrogant to assume that the voters are wrong. Yet, Jo Swinson was right to boldly stand up for liberal ideas of openness, tolerance and bringing communities together.
She is also right to highlight that Labour are every bit as dangerous as the other nationalist parties — the Conservatives and the SNP. Those parties are all dealing in the politics of easy answers — blaming others, and seeking to divide rather than unite people.
There’s a big challenge ahead. The ideas are not wrong, and we must fight for them. But liberals must figure out how to sell this story more convincingly.
Drivers had expressed doubts over the new constructions after testing the during the first practice session for the United States Grand Prix in November. They were given the chance to test the new compounds alongside the 2019 rubber at Yas Marina last week.
However that failed to ease concerns over the 2020 tyres. Following the test Romain Grosjean said the new tyres were not a clear improvement over the ones used this year.
How many more stories like this do there need to be before people start concluding that Pirelli simply aren’t up to the job of supplying tyres to Formula 1?
The astonishing ways the Japanese music industry artificially inflates the sales of CDs.
What might lead Lewis Hamilton to drive to Ferrari, and the pros and cons of doing so.
If Mercedes pull out of Formula 1 next year, moving to Ferrari would possibly be his only chance of surpassing Michael Schumacher as the most successful F1 driver of all time. But could he really bring himself to break his equally incredible record of racing with Mercedes power throughout his entire career?
Every race he has ever run has been with a three-pointed star on the car’s nose, which shows incredible loyalty. And he is very conscious of his future earnings.
He wants to continue bringing in eight figures a year. If he retires in a Mercedes he will be an ambassador for life, a lucrative deal I call ‘Fangio Plus’.
A clue on how social media can be better regulated, by looking at the porn industry.
Before anything can be posted to an adult site, it must be rigorously screened to make sure it’s not opening the site up to legal liability…
“Because we’re very aggressive in our patrol of content, the criminals know not to use us.”
It suggests that major social media services can have an active moderation policy and still “survive — even thrive”.
…given some of the horrors that the existing version of Facebook has unleashed, it’s worth considering whether a version of the site that had focused more on moderation and less on rapid growth might have been better for us all.
This article was written in the immediate aftermath of the 2002 Austrian Grand Prix, which was ruined by the most flagrant and offensive display of team orders in history. Rubens Barrichello, having had the upper-hand over Michael Schumacher for the entire weekend, ceded the victory to his team-mate literally at the finish line.
As you would expect from Clive James, this is a brilliant piece of writing. He really got to the appeal of motorsport like few could.
But seeing this article float through my Twitter timeline in the aftermath of Clive James’s death this week, it’s got me thinking.
Did Clive James stay true to his word? Did he never watch an F1 race again? I’m not aware of any contributions of his, beyond this moment. Am I wrong?
Useful definitions outlining the differences between user-centred design, person-centred design and human-centred design.
If user-centred design is more functional in terms of understanding and meeting needs. Person-centred design is more holistic. This means that it’s more focussed on emotional needs and goals. Human-centred design is then about thinking beyond individual needs and more towards the collective needs of a system, place, or community.
The first in-depth interview with Juan Manuel Correa since his tragic accident at Spa-Francorchamps. It’s an emotional read.
It’s strange that I didn’t lose consciousness in the crash, it was an impact of 70 g, when I told doctors that I hadn’t lost consciousness they didn’t believe me. Before I crashed I put my muscles hard and I held on tight, that helped me too. I wanted to get out of the car myself, I was conscious throughout the whole accident.
Why it may not always be right to design as smooth a journey as possible.
This idea seems counter-intuitive at first, but makes perfect sense on further reflection.
…people who had an issue with a service that was later resolved gave a better rating to it than people who didn’t have any.
It reminds me of a story (which I now cannot find) about someone who annually camped out for nights on end to get tickets for a particular event. One year, this person’s dedication was rewarded with free tickets. This gift offended the person. They derived their utility from the effort they were putting in (or perhaps in showing that effort to other people). The value was in the struggle.
A balanced piece that considers the pros and cons of Labour’s proposal to nationalise Openreach and promise free broadband for all.
What’s notable is that the only reason we’ve reached this stage is because of the utter failure of BT to do this job properly (particularly in rural areas). It is constantly being “dragged kicking and screaming” to do the basics. This has left the UK needlessly lagging behind.
Still, they’ve got the Champions League rights, huh?
Interview with Sílvia Bellot, who will become the race director for Formula 2 and FIA Formula 3 next year. At the age of just 34, she becomes the first woman to hold this important role.
Motor racing is still overwhelmingly dominated by men on and off the track and Bellot is more than aware of the importance of her achievements. “I feel I have an extra responsibility because I am a role model for young women,” she says. “In the FIA Women in Motorsport Commission we believe the best way is to show we have the women already in the sport. If I can do it, it proves someone else can do it. I know it could impact on other women’s lives.”
Why the Liberal Democrats are right to put candidates up against Labour.
Never mind that Labour would use its majority, should it get one, to negotiate a Brexit deal, and potentially campaign for it – to campaign for Brexit. This is an institutionally antisemitic organisation. It has, for years now, failed to tackle this issue. It is absolutely not suitable to be a party of government. The Liberal Democrats must play no part in helping put it there.
The idea that the Labour Party would be any less problematic than the Conservatives is deeply odd. Even beyond the frankly fanciful notion that Labour would put any effort into stopping Brexit, their appalling record on antisemitism makes them truly beyond the pale.
I’m sure there’s not a perfectly innocent explanation for this.
It has long been known that being kind to others makes you feel good and can improve your mental health. Now it seems there is a growing body of evidence suggesting that it can increase your life expectancy.
“Living with people who treat you, at best, with disregard or a lack of concern, and at worst with open hostility, is bad for you. It shortens your life, quite literally,” [Daniel Fessler] says.
“Conversely, both receiving kindness from others, and providing kindness, both of those things are the antithesis of this toxic stress situation. And they’re good for you.”
Reasons why you shouldn’t simply ask users to choose which design they prefer.
It turns out people aren’t good at answering this kind of question. People don’t know why, or they don’t care enough to answer, or they may not want to tell you. When asked for an opinion, most people will form one on the spot. Such opinions aren’t carefully considered or deeply held. It’s not that UX researchers don’t care what people like: it’s just risky making important design decisions based on fickle opinions.
User experience isn’t about discovering what people think they want. It’s about finding out what they need.
A wonderful interview with Margaret Calvert, who worked with Jock Kinnear on my favourite design — the system of UK road signs.
If you look on Wikipedia, it says we were “responsible for some of the road signs”. We weren’t – we were responsible for thinking out an entire system as well as designing how it was to be, the arrangement of the information and the pictograms that followed. It wasn’t just “some road signs” – that is such an understatement!
Useful for those who like to write in plain language.
In this case, most people (including, at times, myself) have fallen foul of the trap described here. That of thinking that setting a few breakpoints for smaller screens is enough to be responsive.
It reminded me of Jakob Nielsen’s 2012 article in which he advocated building a complete separate mobile site. This was a controversial viewpoint at a time when responsive design was becoming seriously trendy.
But seven years on, can we truly say the mobile web is a great experience?
A reflection on the Agile Manifesto, 18 years on, “making it old enough to drink in pubs”.
The point about the “subtle use of language” in the original Agile Manifesto particularly resonated with me.
When you read it, its simplicity is striking, and it’s actually difficult to disagree with any of it.
The problem is, simple doesn’t sell textbooks, training or consultancy. So over time, agile has been bastardised to become this monstrosity (courtesy of Deloitte).
If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.
Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.
Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.
…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.
I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.
We should encourage more people to do so.
For years certain people have been telling us not to criticise Pirelli’s high degradation tyres on the basis that “they were only delivering what the FIA asked”. Now, so many years on, and with so many different tyre degradation philosophies supposedly having been pursued, the question is unavoidable. Are Pirelli truly equipped enough to supply tyres to Formula 1, which is supposed to showcase the pinnacle of motorsport technology?
My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
This story isn’t quite as juicy as the headline suggests. Essentially Ron Dennis asked Nick Fry for Brawn GP’s chassis performance figures to help him benchmark the performance of the McLaren.
But it’s still an extraordinary revelation. And one quote in particular made me think of much more recent events.
According to Fry, Dennis told him McLaren’s MP4-24 chassis “is totally under-performing, as you have no doubt noticed, but my engineers say our aerodynamic package is on the money. The thing is I just don’t believe them.”
McLaren’s engineering director at the time was Paddy Lowe, whose recent spell at Williams appeared to be… under-performing.
Meanwhile, the denial at McLaren about their chassis performance continued up until last year. Then, it became crystal clear that blaming all their problems on Honda engines wasn’t going to wash.
I’ve written many times about how McLaren’s (and Williams’) problems go back many years. This new insight gives us a clue that senior figures were beginning to cotton onto that as early as 2009.
Why do unethical products keep being designed? According to Ovetta Sampson, it’s because of an unnecessary disconnect between user researchers and data scientists.
…it’s easier to say, “I’m just the engineer” or ”I’m just the numbers guy.” It allows us to divorce ourselves from the responsibility of what that data can do to people.
The most notable thing about this article is the sorry list of weak excuses offered up by businesses who can’t be bothered to make their websites accessible.
How about just doing the basics that will help include your customers, and your fellow human beings?
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn. This blog post summarises our findings.
Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour.
Happens all the time — people are used to these things but the machines aren’t used to what the people now do. I am here to correct the machines.
My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.
Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.
In the grand delusion that is Brexit, the grandest delusion of all is the Brexiteers’ fawning adoration of the Technology God. According to Brexiteers, the Technology God will banish all problems, particularly those associated with the border on the island of Ireland. Grand Boffo Johnson ascended the mountain, and the Technology God conveyed the message that there existed no need for a border because the Technology God would solve everything. No evidence, no detail required, just faith in the Technology God.
Outsourcing your decision-making to vague promises from technology is a way of avoiding thinking about the people your policies will impact.
Technology isn’t neutral. It’s only as good as the intentions behind it. Technology is created by humans. It impacts humans. If you’re creating the technology, you must think of the impact on your fellow humans.
As people say in the technology world, “garbage in, garbage out”.
The best bit about this is the fact that they are apologising in advance for the inevitably poor quality of coverage in Singapore…
…we have to really convey what the city is like, this amazing skyline and these fantastic buildings.
How about no?
I’m sure it’s in the contract with the Singapore Grand Prix race promoters, that they must allot a certain amount of the broadcast to showing the city, and not the race. The same goes with Abu Dhabi and that ridiculous vibrator-shaped hotel.
And the Russian Grand Prix. Every year, without fail, they have cut away from the live action to broadcast footage of Vladimir Putin arriving by helicopter about a third of the way through the race. Then some laps later they show him gormlessly sitting next to Bernie Ecclestone in a near-empty grandstand, looking about as interested in the race as some lichen would. Every year. Watch it this year and take a drink when it happens.
The sooner F1 becomes less reliant on these ridiculous publicity-hungry governments, and goes back to real racing on proper circuits, the better. But then, it will be harder to excuse the bad TV coverage.