Charles Eames

Article — 14 June 2020 — 3,435 words

Service design and the Mario complex

Service design — User experience — User research

At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.

Linknote — 20 September 2019 — 67 words

User experience — User research

Understanding design better by looking from different levels of magnification — Nicola Dobiecka — Website and Communications Blog

My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on [Jared Spool’s analogy](https://playbook.uie.com/blog/zooming-in-and-out-of-ux-design-resolutions) with Charles and Ray Eames’ classic film Powers of Ten.

> Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.