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Duncan Stephen

Human-centred decisions

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Tag: Usability heuristics

Article — 10 April 2019 — 627 words

Are users rational? It depends on what you mean by rational

Economics — User experience — User research

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It’s fashionable to dismiss rational choice theory out of hand. But contrary to what you may have been told, aspects of rational choice theory can still be helpful in understanding the world. And I find it a useful way to think about user experience.

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