Tag: National Lottery Heritage Fund
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How we do user research analysis at the Heritage Fund — Jo Arthur — Doing Service Design at the National Lottery Heritage Fund
A write-up of a brilliant talk Jo Arthur gave at this month’s UX Glasgow event, where she outlined how the National Lottery Heritage Fund analyse user research remotely. I found it super useful, not least because this is exactly what we need to do at my work right now, and I have taken a lot […]