Blackboard

Article — 22 October 2020 — 212 words

A service design approach to improving student experience

Service design — User experience — User research

Slides from my UCD Gathering talk on Thursday 15 October 2020, about the work we’ve been doing at the University of Edinburgh to improve the experience of students and staff working with course materials digitally.

Article — 15 October 2019 — 815 words

User experience lessons from a university dumping Blackboard

User experience — User research

One university got so frustrated with Blackboard they finally ditched it. But this experience highlights a big problem with almost all enterprise software.