At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be. Read full article
3 commentsService design and the Mario complex
Archive — Charles Eames
Understanding design better by looking from different levels of magnification — — Website and Communications Blog
My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.
Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.