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Duncan Stephen

Human-centred decisions

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Tag: Universities

Article — 22 August 2022 — 1,698 words

12 years in higher education web and user experience management

User experience — Web — Work

Unlabelled venn diagram

Today I have started a new job. But while I’m looking forward, I have also been reflecting, as this moment marks my first real move away from higher education. Despite the differing natures of the three organisations I worked for, there were many parallels across them.

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Article — 15 October 2019 — 815 words

User experience lessons from a university dumping Blackboard

User experience — Work

Blackboard with a thought cloud containing a light bulb drawn on it

One university got so frustrated with Blackboard they finally ditched it. But this experience highlights a big problem with almost all enterprise software.

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