Teaching

Article — 21 May 2026 — 1,127 words

From answer engines to learning engines — Why fast answers are like fast food

Information architecture — Social science — Technology — User experience

People crave fast answers. But the purpose of information systems is to help people gain knowledge. So we should seek better questions.

Article — 22 October 2020 — 212 words

A service design approach to improving student experience

Service design — User experience — User research

Work: Learn Foundations

Slides from my UCD Gathering talk on Thursday 15 October 2020, about the work we’ve been doing at the University of Edinburgh to improve the experience of students and staff working with course materials digitally.