A service design approach to Learn Foundations — Website and Communications Blog ↗

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Service design — User experience — Work
Diagram of a theatre showing how backstage and behind-the-scenes processes are as important as what happens on the front stage

My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.

Duncan Stephen

Photo of Duncan Stephen

I lead teams and organisations to make human-centred decisions. I am a lead content designer and information architect at the Scottish Government.

Email — contact@duncanstephen.net

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