Duncan Stephen

Linknote — 11 October 2017 — 21 words

Accessibility — Human-centred approaches — User experience

Air travel – Simple solutions lay in assistive technology

Molly Watt, who is deafblind, compares her experiences travelling with different airlines.

Linknote — 11 October 2017 — 8 words

Human-centred approaches — User experience

Dashboards: Making charts and graphs easier to understand

Linknote — 10 October 2017 — 125 words

Media — User experience

Publishers find Google AMP loads too fast for ad views

For an insight into just how much of a mess publishers find themselves in, look no further than this article.

In effect, the user experience is almost too good, with content loading so fast that people scroll past the ads before they’ve been able to load, resulting in ads that aren’t deemed viewable…

“There are a variety of issues around AMP with ads, and the fact that AMP [editorial content] loads ‘too fast’ is definitely among them,” said a publishing exec.

For too many years, publishers have been actively making the user experience bad. When your business model is to make things harder for your customers, it’s time to radically rethink.

Quality counts.

Linknote — 9 October 2017 — 39 words

User experience

Designing better organisations: Why internal user experience matters to delivering better services

Internal-facing systems are often pushed to the back of the queue in an organisation’s priorities. But good internal systems are normally essential to improving your external-facing experiences.

Linknote — 6 October 2017 — 54 words

Architecture

‘I’m dumbfounded!’ … Neave Brown on bagging a Riba award for the building that killed his career

I stopped following architecture years ago, so I had no idea there was this renewed interest in my work until recently. I thought my buildings were a curiosity of the past that people had largely forgotten about.

Linknote — 5 October 2017 — 48 words

Human-centred approaches

Optimising the mundane: A lesson in design simplicity

When you ask people who are the most innovative companies, people [tend to say] ‘Apple. Apple’s super innovative’. Actually, they’re not. They sit back and wait and see how people use things – and they take things that exist.

Linknote — 5 October 2017 — 9 words

Digital

Minimum viable products – A practical approach – Andrew Crow

Linknote — 3 October 2017 — 34 words

Digital — Media

The Las Vegas shootings highlighted a nasty flaw in Google’s Top Stories algorithm. It’s one that could be exploited.

Linknote — 2 October 2017 — 7 words

Digital — User experience

Stop shaming your users for micro conversions

Linknote — 3 August 2006 — 83 words

Economics

Economics everywhere — Piers Parry-Crooke — BBC - The Editors

There is a post on the BBC’s Editors blog pointing out Evan Davies’ report on how the recent hot weather has been affecting the economy in so many different ways. Having been working inside a boiling shop for the past few weeks in this extreme weather, I’ve seen that in action. Even a Saturday was pretty dead. The post ends by tackling the misconception that economics is just all about money issues, which I was recently trying to explain to a sceptical colleague.