Human-centred decisions
The latest chapter in my career has closed, as I have found an incredibly exciting new opportunity. But the past couple of years have given me a lot to reflect on.
I have complicated feelings about the apparent imminent demise of Twitter in the hands of a reckless owner.
Many people are intrigued by content design but unsure if it’s the right fit for them. So here is my beginner’s guide to being a content designer. Find out why it might be a better fit for you than you might think — and why it might not be.
What’s worse than design by committee? Design system by committee.
The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic.
Working on walls is an unbeatable way to create ideas as well as communicating them. But I learnt that lesson the hard way.
People often say things like “change is hard” or “people don’t like change”. That is a dangerous delusion.
Architects had to face up to the problems that eventually emerged with bold modernist designs. Now Facebook and Twitter need to wake up to the fact that their platforms are damaging society.
How do you make something better? Human instinct often tells us we should add something to improve it. But this evidence shows we should stop adding complexity.
Native apps, social media networks and big content silos are slick. But the whole idea about the web — the reason it has been so successful — is that it is open and democratic.
Richard Thaler has won the Nobel economics prize for his work in behavioural economics. Knowing about this area is essential if you are a designer, to help you gain an understanding of what makes people tick.
When a former Google engineer’s ill-informed anti-diversity essay became news during the summer, it shone a light on problems with the the tech industry’s makeup. The diversity issue is the tip of the iceberg. A host of cultural problems face the tech scene.
