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Human-centred decisions

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Tag: Don Norman

Article — 13 October 2020 — 1,283 words

UX design’s UX design problem

Service design — User experience

Person 1: "UX!"; Person 2: "U wot?"

How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it.

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Article — 23 January 2019 — 539 words

The limitations of the phrase user experience

Digital — User experience

Sticky notes: "Buy sticky notes", "???", "PROFIT!"

The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic.

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