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Duncan Stephen

Human-centred decisions

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Tag: European Union

Article — 20 September 2018 — 527 words

The problem with trusting experience over expertise (a story about design thinking, astronauts, Formula 1 pundits and Brexit)

Architecture — Human-centred approaches — Media — Politics

Astronaut

The media — and society in general — has gradually drifted away from listening to expert figures, in favour of practitioners. But it is leaving us less enlightened.

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Article — 9 May 2018 — 439 words

Why the TSB IT meltdown may be a failure of regulation

Politics — Technology

TSB branch (photo by TubularWorld)

The root of TSB’s IT disaster comes from the very beginning of its life.

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