Linknote — — 77 words

Human-centred approaches

There is no design system — Jina Anne — 24 ways

Quote from Jina Anne: "In what ways can we improve our collaboration, remove any proverbial gaps between design and engineering (not just bridge them), and have more meaningful conversations around the work we do?"

Why a design system should not be thought of as a Thing like a style guide, but in fact is all about building a community.

I have to tell you: a lot of the time that I’m working in design systems, I’m not even touching a design tool. Or coding. Rather, it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting. That’s a lot of invisible systems work right there.

Linknote — — 85 words

Human-centred approaches — User experience

Types of design focus — Ben Holliday

Useful definitions outlining the differences between user-centred design, person-centred design and human-centred design.

If user-centred design is more functional in terms of understanding and meeting needs. Person-centred design is more holistic. This means that it’s more focussed on emotional needs and goals. Human-centred design is then about thinking beyond individual needs and more towards the collective needs of a system, place, or community.

See also: When individual experience isn’t enough — what shared spaces teach us about the challenge and opportunity for user experience

Linknote — — 193 words

Human-centred approaches — Service design — User experience

What is co-design? — Kelly Ann McKercher — Beyond Sticky Notes

Venn diagram describing co-production as an overlap of co-planning, co-design, co-evaluation and co-delivery

I’ve been thinking and reading a lot about co-design recently (as well as doing some of it too). This website, Beyond Sticky Notes, has provided me with even more food for thought.

I am particularly struck by the table describing various approaches from transactional to transformational. In this model, “Anything ‘centred’ — human, user, patient etc.” is little better than “Designer as expert”. Meanwhile, what I thought of as co-design may actually be more like participatory design. There’s so much more to do.

But one line of warning is familiar to any good user experience practitioner, and is worth repeating until the cows come home.

Co-design builds long term commitment. By contrast, consultation often gives the illusion we’ve bought people on board — only to have them then fall overboard. With consultation, we pay later — often in costly, public and damaging ways.”

Make sure you also see Mindsets for co-design, another enlightening article on how to do co-design better.

This website is in support of a book due to be published in 2020. I am now looking forward to it.

Thanks to Alison Wright who retweeted the latter article and brought it to my attention.