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Duncan Stephen

Human-centred decisions

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Tag: Information

Article — 23 February 2026 — 3,133 words

Words and pictures in the history of user experience and the future of artificial intelligence

Society — Technology — User experience

ASCII art of the sparkles emoji, representing a text-based artificial intelligence interface

Modern artificial intelligence tools are largely rooted in text-based interactions. But the history of user experience, information and even humanity shows us that AI will have to go beyond text if it’s going to become relevant.

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Article — 1 November 2025 — 797 words

How did we let the web get this bad?

User experience — Web

Characterisation of a bad website, including a headline screaming about AI-driven solutions, a modal asking you to sign up fo a newsletter, a privacy-invasive cookie modal, and an unhelpful chatbot.

Recently I had to intensively research a couple of topics involving potential purchase decisions. My experience was utterly miserable.

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Article — 4 December 2024 — 1,161 words

Information grade — Potentially useful concept

Content design — Information architecture — User experience

Six teal rectangles getting progressively brighter from left to right, against a dark background

A perspective on the similarities and differences between information, data, content and knowledge.

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