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Duncan Stephen

Human-centred decisions

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Tag: Knowledge

Article — 21 May 2026 — 1,127 words

From answer engines to learning engines — Why fast answers are like fast food

Information architecture — Social science — Technology — User experience

Two large white boxes spanning across the width of the image, one taller than the other below it

People crave fast answers. But the purpose of information systems is to help people gain knowledge. So we should seek better questions.

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Article — 4 December 2024 — 1,161 words

Information grade — Potentially useful concept

Content design — Information architecture — User experience

Six teal rectangles getting progressively brighter from left to right, against a dark background

A perspective on the similarities and differences between information, data, content and knowledge.

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