Accessibility

Article — 23 February 2026 — 3,133 words

Words and pictures in the history of user experience and the future of artificial intelligence

Modern artificial intelligence tools are largely rooted in text-based interactions. But the history of user experience, information and even humanity shows us that AI will have to go beyond text if it’s going to become relevant.

Article — 10 August 2022 — 1,525 words

Nudge in human-centred approaches

Economics — Service design — User experience

Work: The University of Edinburgh

There are lots of parallels between behavioural science and human-centred approaches. Nudge models give us the opportunity to bring an extra level of formality to our approaches.

Article — 8 November 2011 — 145 words

An incredibly unusable email

User experience — Web

Today I received an HTML email that is amazingly user-unfriendly. We have all become accustomed to image-laden emails and dodgy table-based layouts in HTML emails (it is, after all, more-or-less the only way to do it). But this takes it to a whole new level. Horizontal scrolling is enough of a no-no as it is. […]