Duncan Stephen

Linknote — 9 October 2018 — 73 words

Human-centred approaches — Politics — Technology

How computer software can make policy, explained by family separation at the border

How bad software design decisions can have a more devastating impact than bad policies.

At a time when Silicon Valley and the larger public are waking up to the government’s reliance on software to carry out its agenda, it’s more important than ever for tech workers to be thoughtful about how they can be a force for good.

Linknote — 8 October 2018 — 215 words

Business — User experience

6 mistakes that prevent UX teams from having boardroom influence

A good list of don’ts when you’re trying to set up an effective user experience function.

In particular, the pitfalls of “cargo cult usability” could do with being more widely understood. But I also enjoyed this point about being too insular.

Newly formed UX teams have a tendency to quickly turn inwards and focus heavily on their own practices, tools and methods: heads down, working in a vacuum, doing great work that doesn’t actually influence anything. As a result, we hear frustrated stakeholders say things like: “I don’t involve the UX team because they always seem too busy”. We’ve even heard UX team members themselves complain that, “We’re so busy and so mired in the day-to-day that we don’t have time to work alongside the development team.”

This reminds me of the (hilarious but true) story of the Staffordshire UK bus company. In 1976 it was reported that the buses on the Hanley to Bagnall route were not stopping to pick up passengers. People complained that buses would drive right by long lines of waiting passengers. The complaints prompted Councillor Arthur Cholerton to make transport history by stating that if the buses stopped to pick up passengers it would disrupt the timetable!

Linknote — 3 October 2018 — 209 words

Technology — User experience — User research

The hunt for missing expectations

Jared Spool tells the story of a bookkeeper who became frustrated using Google Sheets because it didn’t have a double underline function.

To keep [usability] testing simple and under control, we often define the outcomes we want. For example, in testing Google Spreadsheet, we might have a profit and loss statement we’d want participants to make. To make it clear what we were expecting, we might show the final report we’d like them to make.

Since we never thought about the importance of double underlines, our sample final report wouldn’t have them. Our participant, wanting to do what we’ve asked of her, would unlikely add double underlines in. Our bias is reflected in the test results and we won’t uncover the missing expectation.

He suggests interview-based task design as a way of finding these missing expectations. Start a session with an interview to discover these expectations. Then construct a usability test task based on that.

I recently ran hybrid interviews and usability tests. That was for expediency. I didn’t base tasks on what I’d found in the interview. But it’s good to know I wasn’t completely barking up the wrong tree. I plan to use this approach in future.

Linknote — 1 October 2018 — 89 words

Business

Does benchmarking really save companies from failure?

Why comparing yourself against your competitors often leads to mediocrity.

Best practice and benchmarking are often just a race to be first at being average. The chances of someone else’s best practice working in a different environment is unlikely.

Not only is it unlikely but the very act of best practice and benchmarking can drive standards down. It encourages all organisations to think alike. At sector level it creates groupthink, and we all know groupthink is the avowed enemy of innovation.

Linknote — 29 September 2018 — 119 words

Travel

UK’s worst-selling map: The empty landscape charted by OS440

The story of Glen Cassley and Glen Oykel, the country’s least-popular Ordnance Survey map.

On my visit last week, Dave Robertson and I strolled through these wonders that were only intermittently blighted by rain or midges. We met only one set of fellow walkers – who looked aghast when I explained that I would be writing about the region. “Please don’t let everyone else know about this place,” they pleaded.

It’s a bit surprising and disappointing that the ten least popular Ordnance Survey maps are all of areas in Scotland. I’m not so sure about Kilmarnock and Irvine, but Glen Cassley sounds like it might be worth a visit.

Linknote — 26 September 2018 — 202 words

Technology

Why the future of data storage is (still) magnetic tape

A fascinating and entertaining piece about why tape is still used so much for data storage. I sort of knew that tape was still used a lot, but I didn’t know why, and I assumed that it was a legacy thing. This article taught me otherwise. And the security benefits are particularly interesting.

It’s true that tape doesn’t offer the fast access speeds of hard disks or semiconductor memories. Still, the medium’s advantages are many. To begin with, tape storage is more energy efficient: Once all the data has been recorded, a tape cartridge simply sits quietly in a slot in a robotic library and doesn’t consume any power at all. Tape is also exceedingly reliable, with error rates that are four to five orders of magnitude lower than those of hard drives. And tape is very secure, with built-in, on-the-fly encryption and additional security provided by the nature of the medium itself. After all, if a cartridge isn’t mounted in a drive, the data cannot be accessed or modified. This “air gap” is particularly attractive in light of the growing rate of data theft through cyberattacks.

Linknote — 24 September 2018 — 93 words

Accessibility — Human-centred approaches — Web

The web I want

Why developers’ obsession with using complicated JavaScript to deliver some text to users needs to stop.

I made my first website about 20 years ago and it delivered as much content as most websites today. It was more accessible, ran faster and easier to develop then 90% of the stuff you’ll read on here.

20 years later I browse the Internet with a few tabs open and I have somehow downloaded many megabytes of data, my laptop is on fire and yet in terms of actual content delivery nothing has really changed.

Linknote — 21 September 2018 — 119 words

Business — Technology — User experience

Smart voice assistants and smart homes — from the past

A really enjoyable piece on the history of smart home devices, and how Google Home and Alexa aren’t such new ideas. The video is well worth a watch, particularly because it demonstrates 1970s technology from Pico Electronics in Glenrothes! It’s amazing to see it work so well.

The point of Thomas Baekdal’s piece here is to demonstrate how trends aren’t new, but they emerge over a long period of time. It reminds me a bit of Gartner’s hype cycle, and a recent Nile webinar about how to employ foresight to understand emerging trends. Not to forget the Nielsen Norman Group research demonstrating that intelligent assistants still have horrible usability problems.

Linknote — 19 September 2018 — 127 words

Technology — Web

The future of SEO has never been clearer (nor more ignored)

I don’t always pay attention to SEO stuff, but I found this analysis of trends in search interesting. It seems that search engines are sending less and less traffic to websites. It’s interesting to compare this trend to the original Google ethos, which was that wanting to keep people on your own site was crazy. But that’s where Google seem to be now.

Much like how today I’d take 10 email subscribers to my newsletter over 1,000 Facebook “likes,” I think in the future, we’d all much rather have 10 Google searches for our brand name than 1,000 Google searches for phrases on which we’re trying to both rank and compete for a click against Google themselves.