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Duncan Stephen

Human-centred decisions

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Tag: Agentic artificial intelligence

Article — 27 September 2026 — 1,503 words

The LLM in the room — Going beyond using AI to do someone else’s job badly

Economics — Human-centred approaches — Society — Technology

Two curves, one is green and shallower than the other grey deeper curve.

People mostly use artificial intelligence to do the jobs they didn’t value anyway. But this amounts to cutting our colleagues out. Value must be created through human-to-human exchanges. So we should rapidly focus on uses of AI that go beyond trying to do someone else’s job badly.

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Article — 26 August 2026 — 1,587 words

Understanding what we mean — Ontology in information architecture

Business — Information architecture — User experience

Work: Scottish Government

Icon of three people represented by different shapes. They are connected by dashed lines to one teal square.

Just as human-centred approaches as a whole have suffered from being flattened to a superficial layer, information architecture has suffered its own flattening. Ontology helps us deepen our practice and improve user experience by getting alignment around what we mean.

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Article — 23 February 2026 — 3,133 words

Words and pictures in the history of user experience and the future of artificial intelligence

Society — Technology — User experience

ASCII art of the sparkles emoji, representing a text-based artificial intelligence interface

Modern artificial intelligence tools are largely rooted in text-based interactions. But the history of user experience, information and even humanity shows us that AI will have to go beyond text if it’s going to become relevant.

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