Chatbots

Article — 26 August 2026 — 1,587 words

Understanding what we mean — Ontology in information architecture

Business — Information architecture — User experience

Just as human-centred approaches as a whole have suffered from being flattened to a superficial layer, information architecture has suffered its own flattening. Ontology helps us deepen our practice and improve user experience by getting alignment around what we mean.

Article — 23 February 2026 — 3,133 words

Words and pictures in the history of user experience and the future of artificial intelligence

Society — Technology — User experience

Modern artificial intelligence tools are largely rooted in text-based interactions. But the history of user experience, information and even humanity shows us that AI will have to go beyond text if it’s going to become relevant.

Article — 20 April 2020 — 906 words

Meeting the challenges of conducting user research remotely

Society — User experience — User research

Work: The University of Edinburgh

Adapted from a post originally published on the University of Edinburgh Website and Communications blog. The coronavirus (Covid-19) outbreak has posed massive challenges for everyone in society. For practitioners of human-centred approaches to design, where face-to-face interaction is often so important to enhancing our understanding, our current requirement to maintain social distancing creates obvious barriers. […]