Colonialism

Article — 21 October 2021 — 1,758 words

Design approaches aren’t sufficient to be human-centred

Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.

Article — 11 March 2020 — 2,196 words

View from Service Design in Government 2020

Service design — User research

Work: The University of Edinburgh

Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.