I have a problem with cutesy copy, particularly when it comes to error messages. I understand that they are trying to be friendly and personable, but it’s usually not what the user wants or needs. Often, a friendly error message just leads to more confusion.

Dialogue box: "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened webpage."

Take Firefox’s “well, this is embarrassing”.

I was once asked for advice about this error message.

“Should I be embarrassed?”, I was asked.

I am usually a defender of Facebook. But this time I think they have overstepped the line and have introduced a ‘feature’ that makes me personally uncomfortable. From The Facebook Blog: Just as Facebook shares your on-site interactions with your friends through News Feed, we now give you an option to let News Feed share […]

Websites alienate Firefox usersBBC News

After all this time, one in ten websites are still not supporting Firefox. Luckily, I don’t use any of them.

“Surprisingly, after all these years, users of standard-compliant browsers are still faced with sites that do not support their browser or with a link suggesting they download Internet Explorer,” said Deri Jones, chief executive of SciVisum.