Marks & Spencer

Linknote — 9 April 2018 — 42 words

Why you can’t outsource digital transformation — an open letter to the CEO of M&S

Digitally native organisations are becoming the norm, a necessity. Ring-fencing ‘digital transformation’ and throwing it over to be someone else’s problem simply won’t work.

Article — 13 January 2009 — 993 words

The beginning of the end

Business — Economics — Society

Work: Woolworths

On 5 November, a poster appeared in the staff area at Woolworths. “Remember remember the 5th of November”, it proclaimed. The copy went on to outline how Woolworths would celebrate 100 years on Britian’s High Streets on 5 November 2009, and to look out for the celebrations the company would be having throughout the year. […]