Facebook is a utility; utilities get regulated

I have only just discovered this article by Danah Boyd from 2010 (and I can’t remember how). But reading it today, it feels very prescient.

I hate all of the utilities in my life. Venomous hatred. And because they’re monopolies, they feel no need to make me appreciate them. Cuz they know that I’m not going to give up water, power, sewage, or the Internet out of spite. Nor will most people give up Facebook, regardless of how much they grow to hate them.

How many people — like me — hate Facebook, but find themselves unable to give it up?

How can we incentivise the digital world to make safer services?

How regulation came to be in railways, engineering and cars — and what this tells us about how digital services may be regulated.

Trigger points for regulation have varied depending on the field, the period of history and the country. However, the thing all these triggers have in common is a change in attitudes. People need to demand change to incentivize companies to make their products and services safer.