Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
Tag: Society
View from Service Design in Government 2020
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
How do service design approaches need to improve, and what is the next step?
How do service design approaches need to improve, and what is the next step?
30 years of the world wide web
Today the world marks the 30th birthday of the web. I could have said ‘celebrates’ instead of ‘marks’. But despite — or perhaps because of — the fact that it’s the most revolutionary advance in communications of our lifetime, the mood seems reflective rather than celebratory.
Why the cruel culture of coding is damaging society
When a former Google engineer’s ill-informed anti-diversity essay became news during the summer, it shone a light on problems with the the tech industry’s makeup. The diversity issue is the tip of the iceberg. A host of cultural problems face the tech scene.
The 14 lessons designers need to know from Ofcom’s report on ‘smartphone by default’ users
Last month Ofcom published a report on the people who rely on their phones as their main way of accessing the internet. Some of the findings are shocking and eye-opening.
Avoiding bias in design
One of the biggest challenges designers face is avoiding bias. We all have perspectives that subconsciously affect our decisions. In the case of design, those choices we don’t even realise we are making can have big consequences.
Ignorance is inevitable
A survey showed that the British public is “wrong about nearly everything”. But the main lesson is not that so many people are stupid. It is that we are all ignorant, no matter how well-informed we like to think we are.