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Duncan Stephen

Human-centred decisions

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Tag: User experience theatre

Article — 27 September 2026 — 1,503 words

The LLM in the room — Going beyond using AI to do someone else’s job badly

Economics — Human-centred approaches — Society — Technology

Two curves, one is green and shallower than the other grey deeper curve.

People mostly use artificial intelligence to do the jobs they didn’t value anyway. But this amounts to cutting our colleagues out. Value must be created through human-to-human exchanges. So we should rapidly focus on uses of AI that go beyond trying to do someone else’s job badly.

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Article — 21 October 2021 — 1,758 words

Design approaches aren’t sufficient to be human-centred

Social science — User experience

Faded out double diamond diagram with a large red circle around the centre

Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.

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