My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
A service design approach to Learn Foundations — Website and Communications Blog
[…] This was the process I followed when I worked on the improved structure of a virtual learning enviro…. This research-driven approach helped bring sceptical schools on board with the plan to bring some standards into place. […]