Article — — 1,715 words

Information architecture — User experience — User research

Stylised zipf curve, with a long neck and a long tail. The long neck element is coloured teal, with a gradient fade to white ending about 20% of the way along the curve

One of the most powerful methods in information architecture and user experience is also one of the least well-known. The top tasks method uses a single survey question that tells you exactly what matters most to your users. I find it so effective that I’m amazed more people haven’t used it.

Linknote — — 66 words

Information architecture — User experience

Work:

Card sorting has informed a new information architecture for Learn courses — Website and Communications Blog

Results of the card sorting study

How we used card sorting to help us devise a consistent information architecture for Learn VLE courses at the University of Edinburgh.

775 students participated in the study — and no two students submitted the same card sort. This highlights the great challenge faced by the Learn Foundations project in attempting to create a more standardised template that meets the wide variety of needs across the University.

Article — — 1,640 words

Digital — User experience — Web

Work:

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. The University of St Andrews prototype homepage aimed at external audiences has been unveiled this week. It is the outcome of over a year of work. It has been an eventful year for the digital communications team. One year […]