Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user. Read full article
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Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be. Read full article
11 commentsDeveloping service design capability: reflections on studying with the Service Design Academy — Website and Communications Blog
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques. This blog post summarises my experience.
Using tree tests to refine an information architecture — Website and Communications Blog
After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.
What is co-design? — — Beyond Sticky Notes
I’ve been thinking and reading a lot about co-design recently (as well as doing some of it too). This website, Beyond Sticky Notes, has provided me with even more food for thought.
I am particularly struck by the table describing various approaches from transactional to transformational. In this model, “Anything ‘centred’ — human, user, patient etc.” is little better than “Designer as expert”. Meanwhile, what I thought of as co-design may actually be more like participatory design. There’s so much more to do.
But one line of warning is familiar to any good user experience practitioner, and is worth repeating until the cows come home.
Co-design builds long term commitment. By contrast, consultation often gives the illusion we’ve bought people on board — only to have them then fall overboard. With consultation, we pay later — often in costly, public and damaging ways.”
Make sure you also see Mindsets for co-design, another enlightening article on how to do co-design better.
This website is in support of a book due to be published in 2020. I am now looking forward to it.
Thanks to Alison Wright who retweeted the latter article and brought it to my attention.
How do service design approaches need to improve, and what is the next step?
How do service design approaches need to improve, and what is the next step? Read full article
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