Tag: Co-design
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Design approaches aren’t sufficient to be human-centred
Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.
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Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
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Developing service design capability: reflections on studying with the Service Design Academy — Website and Communications Blog
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This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques. This blog post summarises my experience.
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Using tree tests to refine an information architecture — Website and Communications Blog
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After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.
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What is co-design? — Kelly Ann McKercher — Beyond Sticky Notes
I’ve been thinking and reading a lot about co-design recently (as well as doing some of it too). This website, Beyond Sticky Notes, has provided me with even more food for thought. I am particularly struck by the table describing various approaches from transactional to transformational. In this model, “Anything ‘centred’ — human, user, patient […]
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How do service design approaches need to improve, and what is the next step?
How do service design approaches need to improve, and what is the next step?
