Duncan Stephen

Human-centred decisions

Tag: Communications

  • How I learnt to embrace handwriting, sketching and sticking stuff on walls

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    Working on walls is an unbeatable way to create ideas as well as communicating them. But I learnt that lesson the hard way.

    Me working with a wall

  • Every breath you take, every move they make counts for WA paramedics

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    Every breath you take, every move they make counts for WA paramedics Fascinating examples of how an ambulance service has experimented with their communications to save lives. A great example of how to use small experiments and tests to monitor improvements. Asking “tell me what’s happened” instead of “tell me what happened” saves a staggering […]

  • An ode to writing with a human voice

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    An ode to writing with a human voice More on the apparent decline of blogs from the Government Digital Service (GDS). This article makes the excellent counterpoint to a recent GDS post apparently attempting to address the debate around the quality of their recent blogging efforts. The measures of success cited include levels of ‘engagement’, […]

  • Strategic thinking with blog posts and stickers

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    Strategic thinking with blog posts and stickers There has been a lot of chat recently about the apparent decline in quality of Government Digital Service (GDS) blogs. That debate isn’t explicitly mentioned here by former GDS employee Giles Turnbull. But perhaps this is the blogging equivalent of a subtweet (a subblog?). The idea is basically […]

  • Language in web teams

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    Language in web teams Content designer Sarah Richards shares an amusing story of a technique she has used to help people from different disciplines and backgrounds who have been talking at cross-purposes. We are meant to be content and communication experts. But we often see people putting little effort into how they communicate internally, or […]