Economics

Article — 18 June 2021 — 1,429 words

Why I talk about human-centred approaches

Human-centred approaches — Service design — User experience

It is difficult to find a phrase that exactly describes my work and the way I approach it. I’ve started to talk about human-centred approaches. This post explains what I mean by that.

Article — 11 March 2020 — 2,196 words

View from Service Design in Government 2020

Service design — User research

Work: The University of Edinburgh

Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.

Article — 11 February 2016 — 1,059 words