Why I talk about human-centred approaches
It is difficult to find a phrase that exactly describes my work and the way I approach it. I’ve started to talk about human-centred approaches. This post explains what I mean by that.
Tag: Human-centred design
Beginner’s guide to content design
Many people are intrigued by content design but unsure if it’s the right fit for them. So here is my beginner’s guide to being a content designer. Find out why it might be a better fit for you than you might think — and why it might not be.
UX design’s UX design problem
How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it.
Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
View from Service Design in Government 2020
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
Are users rational? It depends on what you mean by rational
It’s fashionable to dismiss rational choice theory out of hand. But contrary to what you may have been told, aspects of rational choice theory can still be helpful in understanding the world. And I find it a useful way to think about user experience.
The limitations of the phrase user experience
The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic.