Archive — Intelligent personal assistants
Apple contractors regularly hear confidential medical information, drug deals, and recordings of couples having sex, as part of their job providing quality control, or “grading”, the company’s Siri voice assistant, the Guardian has learned.
Looks like Apple’s big claims on privacy are — like most things from Apple — a superficial marketing line.
Smart voice assistants and smart homes — from the past
A really enjoyable piece on the history of smart home devices, and how Google Home and Alexa aren’t such new ideas. The video is well worth a watch, particularly because it demonstrates 1970s technology from Pico Electronics in Glenrothes! It’s amazing to see it work so well.
The point of Thomas Baekdal’s piece here is to demonstrate how trends aren’t new, but they emerge over a long period of time. It reminds me a bit of Gartner’s hype cycle, and a recent Nile webinar about how to employ foresight to understand emerging trends. Not to forget the Nielsen Norman Group research demonstrating that intelligent assistants still have horrible usability problems.
The sound of silence: What we’re not saying about Siri and her AI gal pals
Why are digital assistants almost always given female-sounding voices?
While stakeholder preference might sound like a perfectly good reason at first, it hides an ugly reality. To make this clear, let me tell you a story about a talented young woman who I managed. She designed voice features for our clients’ prototypes. Although she created a voice that was meant to be genderless, the client kept referring to the voice in feminine terms. In other words, he heard what he expected to hear.
…BMW learned the hard way that female voices aren’t always the right route to take when German drivers of its 5 Series vehicles complained about “taking directions from a woman.” Yes, really.
Google Duplex is not creepy
…we live in a world where most restaurants and shops can only really be dealt with by phone – which is very convenient and nice, but (to varying degrees) it doesn’t work for deaf people, introverts, anyone with a speech impediment or social anxiety, or people from Glasgow. Those people have every right to a nice dinner and this makes it possible – or at least much easier.
Note — 2018-05-12
Lots of people think Google’s new AI-powered phone calls are creepy. I don’t quite follow this. Big companies have been making normal people speak to robots for decades. This isn’t a new concept. The difference is that this gives ordinary people the opportunity to do to big companies what big companies have been doing to them all along.
The societal benefits of smart speakers
There is a tendency to focus on the negative aspects of new technologies, and smart speakers are no different. This article focuses on the benefits that smart speakers are bringing to society.
We don’t always think of these type of use cases when we’re designing. Creators of a home assistant robot were surprised when their first real user, a quadriplegic man, immediately asked the robot to fetch a towel to wipe his mouth. It was certainly not the top capability the creators of the helper robot had designed it for, but sometimes these automated devices give us something we don’t always think enough about: our dignity.